1. Why is there a convenience fee added for my tax payment?
2. I have tax accounts from prior years, which are unpaid. How will this particular online payment be applied?
3. How do I know if this payment has been posted to my account(s)?
4. Will someone contact me if there are any questions on this on-line payment?
5. Why do I need to have Java Script turned on or use a newer browser version?
6. I am concerned about using my credit card on the internet. What have you done in regards to security?
7. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
8. I have a question about my tax payment that is not answered here. What should I do?

1:	Why is there a convenience fee added for my tax payment? Virginia Law requires the Treasurer to collect 100% of all taxes. As part of our commitment to provide citizens with efficient, convenient service, Loudoun County has partnered with Official Payments to collect payment. Official Payments, the service provider, charges a convenience fee of 2.59% for payment processing. The fee is not charged by or paid to Loudoun County.
2:	I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied? Virginia Law requires the Treasurer to apply the payment to the oldest delinquent account. You are still responsible for the accounts unpaid.
3:	How do I know if this payment has been posted to my account(s)? A. At the end of this transaction, a confirmation number will be provided. We ask that you keep the confirmation number for future reference. B. When our office has processed your payment, we will send you an e-mail confirmation if you provide us with your e-mail address on this form.
4:	Will someone contact me if there are any questions on this on-line payment? Yes. It is important that you give us your daytime telephone number for us to reach you.
5:	Why do I need to have Java Script turned on or use a newer browser version? This form and many other features of the Loudoun County website take advantage of the extra features and power of the newer browsers to enhance and provide information to you. The JavaScript in these forms checks your information to make sure that you did not mistype. This will allow the most efficient processing of your information. It also allows the form to "remember" who you are so that you do not need to enter certain information again in the future. You can get the newest browser from these links for Firefox and Internet Explorer.
6:	I am concerned about using my credit card on the internet. What have you done in regards to security? While you should always be aware of credit card fraud; using a credit card on the Internet is no more insecure than handing your credit card to a waiter at a restaurant. Credit card information is not passed to any of Official Payment's  government clients, and payment data is passed using hardware encryption. Transactions are processed using a leased line connection to the credit card issuers.
7:	When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information? This is very common for Internet Explorer (IE) browsers and it is due to a setting on your system. The setting forces the IE browser to not cache or save information from encrypted pages. If you want to save or cache encrypted pages you need to change the setting by opening IE, click on VIEW, then INTERNET OPTIONS and select ADVANCED from the tabs. Scroll the list down to SECURITY and make sure that the box for "Do Not Save Encrypted Pages to Disk" is UNCHECKED. Then click APPLY and all you should now be able to use the back button to correct your information easily.
8:	I have a question about my tax payment that is not answered here. What should I do? If you have any questions, please send an e-mail to ecreditcard@loudoun.gov or you can call our office at 703-777-0280.
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