| 1. Do I have to make a reservation to ride the bus?
The Loudoun County Transit Commuter bus is public transportation, and is available to everyone. 2. What is the fare? -
Loudoun to Rosslyn, the Pentagon and D.C.: The fare is $7.00 one way when using a SmarTrip card. Cash fares for this service are $8.00 one way. -
Loudoun to West Falls Church Metro Station and West Falls Church Metro Station to Loudoun County: The fare is $1.75 one way when using a SmarTrip card. Cash fares for this service are $2.25 one way. 3. What happens if the bus is full? The buses seat 55 passengers and 12 additional riders are allowed to stand. If the bus is at capacity, riders will need to wait for the next bus. If the last bus out of the city is full, riders can make a connection to the last Loudoun County Transit bus leaving West Falls Church Metro Station. Additional options are available through Fairfax Connector to Herndon Monroe or the Metro 5A bus to Dulles Airport. 4. What happens if the park and ride lot is full? Each park and ride lot has a specific number of legal parking places that are either marked with a bumper stop or are striped. All spaces in the park and ride lots are available on a "first come – first serve" basis. If all of the legal spaces are full, and you choose to park illegally, then you may be ticketed at your expense. 5. Do you accept SmarTrip® cards? Each bus is equipped with an electronic farebox that accepts the SmarTrip® cards. Value can be loaded onto the SmarTrip® cards using credit/debit, or cash at any Metro station. Value can be loaded onto the SmarTrip® cards on the commuter buses using the farebox. "Cash" is the only option when loading value to your SmarTrip® card on the bus. 6. May I eat or drink on the bus? Spill proof drinks are allowed on the bus, as well as snacks.
The county does not allow the consumption of alcohol or smoking on the bus. 7. What happens if I leave an item behind on the bus? Personal items left on a bus normally will remain on the same bus for 24 hours, and then the item will be turned over to Loudoun County staff. Certain items may be removed from the bus immediately at our discretion. Staff will hold all items for 30 days and then donate them. Passengers may call the county to check on the status of a lost item at 703-771-5665 or send an e-mail to rideshare@loudoun.gov. Any item not claimed within 24 hours may be picked up at the Loudoun County Office of Transportation Services. The office is located on the third floor of the Loudoun County Government Center at 1 Harrison Street, S.E. in Leesburg. Small items can be mailed to passengers who provide us with a valid mailing address. Loudoun County Transit will not transfer items between buses so that they can be retrieved. 8. May I bring my bicycle on the bus? Loudoun County has a registration procedure for passengers wishing to place bicycles in the luggage bays of the commuter buses. We are all aware of heightened security in this region as well as the whole country relative to potential threats. The county, with support from Connex, has created this procedure to help alleviate some passenger uncertainty with bicycles being placed on the buses. This registration procedure provides a Bus on Board ID card for every rider who places a bicycle on the commuter buses. This ID card is issued to a rider once the registration form has been completed and returned to the county. Riders display the ID card to the driver every time they put their bike on the bus. Please see the “Bike on Bus” registration page for a list of the bus stops where bicycle loading is available. 9. How do I know if my bus is late or if the schedule has changed? The LC Alert system is a text messaging/e-mail system that is used to send immediate information to your phone or Blackberry. Examples of information sent through LC Alert are: Your bus is late due to an accident, your bus stop has been temporarily closed, please go to “bus stop a”, etc. The “Bus Biz” e-mail system is used to e-mail future schedule changes or upcoming events. Examples of “Bus Biz” information are: "Next Tuesday is Veteran’s Day and the commuter buses will follow the Holiday schedule." Users can register for LC Alerts & “Bus Biz” at www.loudoun.gov/bus. The link is at the bottom of the page. |