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Affordable Dwelling Unit-Purchase Program

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1. Where are the ADU Purchase Program properties located?
2. Does Loudoun County own the properties offered in the ADU Purchase Program?
3. I just got approved to participate in the ADU Purchase Program. What happens next?
4. When I receive an offering from a builder and I do not want to purchase one of their homes, will my name be sent to the bottom of the priority list?
5. I have a large family and/or I want to live in a specific location. Can my name be placed on a special list for communities that meet these criteria?
6. I am on the third priority list (lives in Loudoun County/works outside Loudoun County), but if my new job is located in Loudoun County, will that change my priority?
7. The builder of the home I am purchasing is also offering options. Can I purchase options and how does it affect my sales price and financing?
8. Since I was approved for the ADU Purchase Program, I have moved and have a new address. What do I do?
9. How long do you have to live in an ADU?
10. What if the household income increases after an ADU property is purchased? Do I have to move out?
11. Do I sell the home back to Loudoun County when I no longer want it?
12. If I pay off my mortgage before the end of the 15-year resale control period, will the property no longer be an ADU?
13. Can I use a Realtor to assist me with finding a property with the ADU program?

Affordable Dwelling Unit-Rental Program

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1. What happens once I receive an Affordable Dwelling Unit Rental Program certificate?
2. Once I receive an ADU Rental Program certificate, am I automatically approved at the participating apartment complexes?
3. Are required fees at the participating apartment complexes waived for ADU Rental Program certificate holders?
4. Can I take the ADU Rental Program certificate to any complex or are there specific apartment complexes that participate in the ADU Rental Program?
5. What happens when a new community participates in the ADU Rental Program?
6. Are utilities included in the ADU rent?
7. Can ADU rental complexes increase the ADU rents?
8. Are there any other required fees besides application fees and amenities fees?
9. The ADU Rental Program has a maximum income requirement of 50% of the area median income indexed by family size. Are there any participating communities that have special income requirements?
10. How long is the ADU Rental Certificate valid for?
11. What happens if I submit ADU Rental Program renewal paperwork but I am no longer eligible for the ADU Rental Program once it is reviewed?
12. Once I receive an ADU Rental Certificate, does it matter who lives in the ADU unit with me?
13. What happens if I have a visitor when I live in an ADU Rental Unit?
14. What happens if an ADU Rental Certificate holder is evicted from an ADU unit?
15. What happens if I am living in an ADU Rental unit and I cannot pay my rent?
16. What happens if an ADU Rental certificate holder moves out of an ADU rental unit owing a balance?
17. What happens if an ADU Rental Program certificate holder is found guilty of fraud or failure to report information?

Affordable Dwelling Unit-Screening

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1. What website must be used to obtain my credit report and score?
2. Why must this website be used to get my credit score?
3. What is the minimum FICO score requirement for the ADU Rental Program?
4. What is the minimum FICO score requirement for the ADU Purchase Program?
5. Do I have to be pre-qualified or pre-approved for a mortgage loan for the ADU Purchase Program?

Animal Services

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1. How do I purchase a dog license?
2. When can I view animals for adoption?
3. I or my pet had contact with a potentially rabid animal. What do I do?

Assisted Living Placement

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1. Whom do I call to receive services?
2. What will happen when you visit my home?
3. How do you decide if I’m eligible?
4. How do I pay for Assisted Living placement?
5. How do I choose an Assisted Living Facility?
6. What does the Department of Family Services Social Worker do?
7. What if I am not satisfied with the Assisted Living Facility?

B&D Bonds - Performance

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1. How do I get released from my performance bond?
2. My performance agreement is almost over and I haven’t completed the work. What do I do?

B&D Bonds-Erosion & Sediment Control (E&S)

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1. Why do I need a Letter of Permission (LOP) and where can I find one?
2. Who is required to sign the grading permit application?
3. What is the process for submitting a bond for an erosion and sediment (E&S) control permit?
4. What parcel identification numbers (PINs) are required to be on the Grading Plans and Erosion and Sediment Control Permit Application?
5. Must all property owners sign the grading permit application?
6. Will an Erosion and Sediment Control Bond be released once the work is complete?

B&D Bonds-General

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1. What is a bond?
2. What kinds of collateral (bonds) does Loudoun County accept?
3. Are there any fees associated with posting a bond?
4. What is a W-9 form and why do I need to submit it?
5. How long does it take to get my cash bond back after it has been released?
6. I just purchased a project that already has a bond on it. How do I post my new bond?
7. My bank (or insurance company) doesn’t like some of the language in one of the County’s templates. Can we make changes and submit those for your review?
8. The bank that issued my letter of credit no longer meets the County’s minimum standards. What can I do?
9. My project is now released. How do I get the original corporate surety bond or letter of credit back?
10. Is there a way to ask you a question that isn’t in this list?
11. There is an erosion problem in my neighborhood. Who should I call?

B&D Building & Development

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1. How do I schedule an inspection?
2. Where are all the documents and forms?

B&D Code Enforcement - Inspections

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1. How do I file a complaint with the Inspections Division?
2. How do I file an appeal with the Building Official?

Broadband Services

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1. What is broadband?
2. Can I get broadband in my new home in Loudoun County?

Business Tax - Administrative Appeals

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1. How can I correct an error in my business tax filing?
2. What is an administrative appeal?
3. How do I file an appeal?
4. How long will the appeal take?
5. When will my taxes be due if I am appealing my assessment?
6. What can I do if I disagree with my local business license classification?
7. What if I disagree with the determination of the Commissioner of the Revenue?

Business Tax - Business Professional and Occupational License (BPOL) Tax

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1. I am starting a small home-based business. Do I need a business license?
2. Are there any exclusions or deductions from Business Professional Occupational License (BPOL) taxes?
3. What if I don't know what my gross receipts were by the March 1 business license filing and payment deadline?
4. Can I obtain a listing of Loudoun County businesses, including address and telephone number, from the Commissioner of the Revenue?

Business Tax - Filing Procedures

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1. How do I file my local business taxes?
2. How soon after the first of the year may I file?
3. Is there a late filing penalty for failure to file a return by the prescribed deadline?
4. How do I authorize someone else to file or act for my business?
5. I don't have a computer. How do I file?
6. I would like to send my information overnight, but UPS, FedEx, etc. will not use a Post Office Box for the address. What address do I use?
7. In reviewing the information I supplied to your office, I realized that I filed incorrectly. How do I make necessary changes?
8. What do I need to do to get my name corrected on my business tax account?
9. How do I change or correct my address on my accounts?
10. What do I need to do to close my business?
11. I am a manufacturer with idle equipment. How do I report idle machinery and tools (M&T)?
12. I operate a car wash. How do I report the equipment used in the cleaning of motor vehicles for business personal property tax (BPPT) purposes?
13. How do I apply for exemption for Certified Solar Energy Equipment?

Business Tax - Payment Information

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1. How do I pay my business tax?

Business Tax - Property Tax Exemption for Nonprofit Organizations

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1. Is the county accepting applications for property tax exemptions from nonprofit organizations?
2. Is the property owned by a nonprofit organization automatically exempt from local property taxes?

Business Tax - Transient Occupancy Tax

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1. What is Transient Occupancy Tax (TOT) also known as Hotel/Motel or Lodging Tax?
2. How do I register to file TOT with Loudoun County?
3. Where do transient occupancy tax dollars go?
4. If I collect TOT, do I have to have a business license as well?
5. Should the transient occupancy tax be imposed on meeting rooms?
6. How do I calculate TOT if the hotel charges include fees in addition to that of room rental?
7. Who is exempt from TOT?
8. If a company rents a room for 30 consecutive days or more and different employees occupy it during that period, is the company exempt from TOT?
9. What are the due dates for the reporting and remittance of transient occupancy taxes collected?
10. What is the penalty for late filing or remittance of the TOT?
11. What do I do if TOT was collected from a transient in error?
12. What records must I keep regarding TOT?

Business Tax -Tax Compliance

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1. What are consumer utility taxes?
2. How do the consumer utility taxes appear on my bill?
3. What happens to the taxes collected if an incorrect taxing jurisdiction is listed on my bill?
4. The taxing jurisdiction or “tax code” on my utility bill is incorrect. How do I get it changed to the proper taxing jurisdiction?

Child Abuse and Neglect and Child Protective Services

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1. What happens when I call the Hotline?
2. Will the child be removed from the home?
3. What happens to a child when he or she is removed from the home?
4. Does CPS become involved in child custody or visitation disputes?
5. At what age can a child be left alone — and for how long?
6. What types of abuse does CPS investigate?
7. How are you able to work with people who do not speak English?

Circuit Court

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1. How do I contact Loudoun County Traffic Court, General District Court or the Juvenile & Domestic Relations Court?
2. How do I obtain information about the status of a civil or criminal order, a divorce decree, or general case information in Loudoun County Circuit Court?
3. How do I obtain information regarding marriage licenses, filing fees, probate, land records, notary information or a court hearing date?

Community Corrections

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1. What type of cases does the Department of Community Corrections handle?
2. How do I enroll in the programs offered by the Department of Community Corrections?
3. What happens if someone violates their probation or pretrial status?

Construction and Waste Management

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1. How do I find information regarding county Capital Projects currently in development?
2. How do I find information regarding county capital facilities planned for development outside of the Six-Year Capital Improvements Program?
3. Where can I find information regarding current design and construction bids for county government facilities?

County Administrator

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1. How do I submit a request for service or report a concern to the county government?

Courts Complex Phase III Expansion

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1. What does the Phase III Expansion project entail?
2. How long is the project going to take to design and construct?
3. Why is an additional Courts building needed?
4. What is the project's specific location?
5. Is there a Phase IV Courts Expansion project? When will it occur?
6. Will traffic or parking be impacted during construction?
7. Will there be opportunities for public input during the design of the Phase III project?

Department of Mental Health, Substance Abuse & Developmental Services-Fees

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1. Will there be a fee for the services I receive?
2. Will my insurance cover the services I receive?
3. What can be done if I have insurance but cannot afford to pay the co-payments and/or deductible each visit?
4. What if I don't have insurance?
5. When is my payment due?
6. The court ordered me to receive services. Will the court pay for my care?
7. What if I disagree with my bill or my financial situation changes and I can no longer afford to pay what I have agreed to?
8. If I have a crisis situation and have a walk-in appointment, will I be charged?
9. Will I be charged if I miss an appointment?

DMV Select

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1. What transactions can be processed by DMV Select?
2. Can I obtain or renew my driver's license at one of the Commissioner of the Revenue's offices?
3. Can DMV transactions be done online?

Emergency Communications Center

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1. How does an emergency call work?
2. When should you call 911?
3. How can callers help the 911 dispatchers?
4. What number do I call for non-emergency assistance?
5. Why do dispatchers ask so many questions?
6. What should I do if I call 911 by mistake?
7. Who does the center dispatch?
8. Can the center communicate with the speech-impaired and hearing-impaired?
9. Can I call 911 from a pay phone?
10. Can I call 911 from a cellular phone?
11. I speak a foreign language. Can the 911 center communicate with me during an emergency?

EMS Transport Reimbursement Program

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1. Why does Loudoun County seek reimbursement for EMS services?
2. Will those who can least afford an ambulance bill bear the brunt of an EMS Reimbursement Program?
3. Will health care premiums be increased to cover ambulances fee?
4. Will citizens be reluctant to call for an ambulance if they know they will receive a bill?
5. What is the revenue sharing model for the new EMS reimbursement program?
6. Do other jurisdictions in Virginia participate in EMS transport reimbursement?
7. If 9-1-1 is called by me or on my behalf, and I refuse ambulance transport, will I be subject to reimbursement requirements?
8. What will Loudoun County do with the revenue from the EMS transport reimbursement program?
9. As a supervisor of a facility or of a group of people, am I or my organization responsible for any reimbursement if I call 9-1-1 for someone in my charge?
10. How did Loudoun County establish the fees for EMS transport reimbursement? Are the fees similar to surrounding jurisdictions?
11. Why is there an ordinance for the EMS transport reimbursement program?
12. I called 9-1-1 and was transported by ambulance to the hospital. I was then transported to another hospital by a private ambulance service. Will I be charged twice?

Federal & State Tax Forms

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1. Where do I get federal income tax forms?
2. Where do I get Virginia State Tax Forms?
3. Where can I get Virginia State Income Tax Assistance?
4. How can I file an extension for Virginia State Income tax?

Fire, Rescue & Emergency Management

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1. I am interested in becoming a career or volunteer member of the Loudoun County Fire-Rescue family. What opportunities are available?
2. Why should I install smoke alarms in my home?
3. Can I register a cell phone for the Reverse 911® program? If so, how do I register my cell phone?

Fire, Rescue & Emergency Management - Fire Marshal

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1. May I burn my leaves and brush pile?
2. I am hosting an event and am planning to put up a tent. Are there requirements I must follow?
3. I want to display fireworks in my back yard. Are certain fireworks illegal to possess?
4. I live in an apartment and I was told I cannot grill on my balcony. Is there a regulation prohibiting this?
5. I use my propane grill outside and away from the apartment building. Can I store my propane in my apartment or on the deck during the winter?

Fire, Rescue & Emergency Management - Human Resources

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1. What schedule do firefighters and paramedics work?
2. Are there additional pay incentives for specialized training / positions?
3. What benefits do you enjoy as a Loudoun County employee?
4. How long is firefighter / EMT recruit school?
5. What steps must I complete to be hired by the Department of Fire, Rescue, and Emergency Management?

Fire, Rescue & Emergency Management - Special Events Planning

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1. I am planning a special event. Do I need a building and / or zoning permit?
2. I'm planning to use a tent. Do I need a permit?
3. We are planning to serve food at the event. What health requirements do we have to meet?
4. Are event organizers required to obtain Temporary Food Permits?
5. We are planning to serve alcohol at the event. What type of license do we need?
6. We want to display fireworks. Are certain fireworks illegal to possess?
7. We will need to close some streets. How do we do that?
8. We will have items for sale. Do we need a license?
9. Do we have to provide water if it's an outdoor event? What about toilet facilities?
10. How do we set up garbage collection and recycling service for the event?
11. I'd like to hold an event on the grounds of the Loudoun County Courthouse in Leesburg. What should I do?

Guardian for Minors - Formal Qualification Process

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1. What should I bring to my formal qualification appointment?
2. What does the bond with surety mean?
3. Whom can I call to obtain bond with surety?
4. Why do I need a bond?
5. What steps are involved in the qualification process with the clerk?

Guardian for Minors - Guardian for the Estate of a Minor

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1. How do I obtain the legal authority to act as a testamentary guardian?

Guardian for Minors - Guardian for the Person of a Minor

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1. How do I obtain the legal authority to act as a guardian of the person of a minor?

Health Department - Fluoride in Private Drinking Water Wells

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1. What is fluoride and how does it get into a well water supply?
2. Is fluoride needed for a healthy body?
3. How do I know if fluoride is in my well water supply?
4. What are the safe levels of fluoride?
5. How can I treat my water for fluoride if it exceeds the maximum contaminant level in my water supply?

Health Department - Loudoun County Pandemic Influenza Response Plan

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1. What is the Loudoun County Pandemic Influenza Response Plan?
2. Why did Loudoun County create and post its Pandemic Influenza Response Plan online?
3. What agencies were involved in creating this plan?
4. What are the next steps for the county government?
5. What steps should I take now?
6. Who should I contact if I have questions about the Pandemic Influenza Response Plan?

Health Department - Lyme Disease

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1. What is Lyme disease?
2. How common is Lyme disease in Loudoun County?
3. Can you recommend a doctor who is familiar with diagnosing and treating Lyme disease?
4. Are there Lyme disease support groups in Loudoun County?
5. Where is the organism that causes Lyme disease found?
6. Who gets Lyme disease?
7. How is the organism spread?
8. What are the signs and symptoms of Lyme disease?
9. How can Lyme disease be prevented?
10. What should I do if I think I have Lyme disease?

Health Department - Nonconventional Septic Systems

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1. What is the purpose of having inspections of nonconventional systems?
2. If I have a maintenance contract on my system, do I still have to get it inspected?
3. Who must have the required inspection?
4. Who is qualified to do the inspection?
5. What is the cost for this inspection?
6. How are inspection reports transmitted to the Health Department?
7. How will I know the results of the inspection?

Health Department - Private Water Wells in Limestone Geology Regions

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1. How can I tell if my well has been affected by surface activity?
2. If I suspect my well is affected by surface activity what should I do?
3. Should I have my well water tested for other things besides bacteria?
4. What activities should I do to protect my well?
5. Can I have animals on my property?
6. How do I know if my well is in a limestone geology area?
7. Can I fill in a sinkhole on my property?

Home Improvement Programs

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1. How much does it cost?
2. How long will the process take?
3. What contractor do I use to complete the work?
4. Can I add an addition to my house?
5. What is the first step to see if I qualify for the loan?

Homebuyer Information Guide

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1. Are you sure you can use the property for the activities that you have in mind?
2. Will your water supply and waste disposal system be a public or private system?
3. Do you know how to access your property and what easements on the property might affect you?
4. What does it mean if your property is in an Overlay District?
5. Is your property within one of Loudoun's incorporated towns?
6. Are you familiar with the special considerations that should be given to living in a rural area?
7. Do you know whether your property could be impacted by a new major road or development?
8. Do you know whether your property is located within a flood zone or has wetlands on it?
9. Is the property located close to an existing or proposed major powerline?

Juvenile Court Service Unit

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1. What happens once my child is charged with a crime?
2. What happens if my child is placed on probation?

Loudoun County Public Library

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1. Where do I get a library card?
2. Where are the library branches located?
3. When are the libraries open?
4. What is happening at the library?

Loudoun County Tax Relief

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1. Are distributions from my individual retirement account (IRA) or annuities included in my gross household income computation for tax relief purposes?
2. I am separated from my spouse. Do I still need to include his or her net worth even though he or she is not an owner of the property?
3. How do I determine the value of my additional acreage so that I can calculate my net worth?
4. What is total and permanent disability?
5. Must my application or certification be notarized?
6. If I have applied for Loudoun County Tax Relief and my application has not been approved by the date my taxes are due, should I pay the taxes?
7. If I am granted tax relief after the 1st half real property tax deadline, which is June 5th, will relief be granted for the entire year?
8. Do I have to be a Loudoun County resident for a minimum period of time before applying for tax relief?
9. What is a sole dwelling? Can I be absent from my home and continue to receive tax relief?

Management & Financial Services - Budget Office

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1. Where can I get a copy of the budget document?
2. How do I appeal my Real Property assessment?

Mapping & Geographic Information

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1. How do I find out who owns a property?
2. Do you have a plat of my property?
3. Can I get the mapped data digitally?
4. If I need an address what do I need to do?
5. Who can help me find a parcel identification number (PIN) or tax map number?
6. How do I get my Loudoun County address added to Google Maps or another private map service?

Medicaid Personal Care

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1. Whom do I call to receive services?
2. What will happen when you visit my home?
3. How do you decide if I’m eligible?
4. How do I choose which agency will provide the care?
5. How do I pay for home care?

Nursing Home Admission

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1. Whom do I call to receive services?
2. What will happen when you visit my home?
3. How do you decide if I’m eligible?
4. How do I pay for nursing home admission?
5. How do I choose a nursing home?
6. What does the Department of Family Services social worker do?
7. What if I’m not satisfied with the nursing home?

Online Cable TV Complaint Form

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1. How do I report a problem or lack of high-speed internet service in my area?
2. What are easements and rights of way?
3. How do I know where my easements are located?
4. What is the PEG fee that is shown each month on my cable bill?
5. Can cable television companies put boxes and other equipment on my property?
6. Did the county authorize a cable rate hike?
7. What should I do if I have an ongoing problem with my cable provider?

Parks, Recreation, and Community Services

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1. How can I obtain a user name and password for WebTrac?
2. What is the cost for the CASA after school program?
3. If I cancel a class, can I get a refund?

Planning - County Historic Districts

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1. What restrictions apply to property in a Historic and Cultural Conservation District?
2. Can I paint my house whatever color I want?
3. What about barns and fences?
4. Does HCC District status restrict subdivision of my land?
5. What are the benefits of owning land in a county historic district?

Planning - Online Land Applications System

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1. Why did I receive a notification letter?
2. How do I find out more about an application?
3. What is the difference between a legislative and administrative application?
4. What happens to the comments I submit online?
5. What is the Loudoun County Real Estate Tax, Assessment, and Parcel Database?
6. What is Loudoun County’s Geographic Information System and WebLOGIS?

Probate Department - Testate Procedures

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1. What is a self-proving will?
2. What happens if a will is not self-proving?

Probate Department - Will Records & Research

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1. When does a will or estate become a matter of public record?
2. Where is the clerk's office public database?
3. How do I find the will I am researching?
4. Do I need an appointment to view records on the public database?
5. Can I make copies of the records I find?

Public Affairs and Communications

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1. What is Loudoun County's population and size?
2. How do I get in touch with a specific county department or office?
3. How do I file a Freedom of Information Act (FOIA) request with the county?

Real Estate Assessments

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1. How are assessments determined in Loudoun County?
2. What is the difference between a mass appraisal and a fee appraisal?
3. Does the percentage change of assessments for an entire group of properties impact the assessment on a single real property assessment?
4. Is it possible to have an assessment reviewed?
5. What real property is taxable?
6. What other related services are offered by the county?
7. When are my real estate tax payments due?
8. What is the function of the real estate assessment division of the Office of the Commissioner of Revenue?
9. How do I contact the real estate assessment division of the Office of the Commissioner of Revenue?

Roads and Transportation | Request Page FAQ

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1. There is a street sign down; who should I contact to fix it?
2. The Speed Limit on a nearby road was recently increased, why?
3. Drivers are excessively speeding in my neighborhood, how can this be addressed?
4. Drivers are excessively speeding in my neighborhood, how can this be addressed?
5. There is a lot of traffic in the County, how will this be addressed?
6. There are a lot of trucks cutting through my neighborhood, how can they be prevented from cutting through?
7. Where can I find the latest information about projects happening within the County?
8. My road needs to be re-paved or paved, who should I contact?

Sheriff's Office

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1. How do I contact the Loudoun County Sheriff's Office?

Solid Waste Management

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1. Where can I find information regarding trash removal services and recycling services in the county?
2. Where can I find information regarding capital projects funded to be constructed by the county, or planned to be constructed by the county?
3. Where can I find information regarding responding to bid opportunities for county construction projects and notices of contract awards?

Solid Waste Management - Business Recycling

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1. Are all businesses in Loudoun County required to recycle?
2. What is a "PRM?"
3. Who is responsible for collecting my recyclables?
4. Who is responsible for collecting and transporting my recyclables if they are not white office paper, mixed paper, or cardboard?
5. Who is responsible for notifying tenants and/or employees that recycling is mandatory in Loudoun County?
6. What information must I provide to my tenants and/or employees when notifying them that recycling is mandatory in Loudoun County?
7. Who is responsible for ensuring my employees recycle in the work place?
8. What if the business recycles at a drop-off center or through a collector that is not permitted by the county?

Solid Waste Management - Recycling Requirements

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1. Is recycling mandatory in Loudoun County?
2. How does mandatory recycling affect residents?
3. Who collects my recyclables?
4. What can I expect from my solid waste collector?
5. What are the requirements in a homeowners association (HOA)?
6. What are the requirements in an incorporated town?
7. What if I don't receive curbside recycling services?
8. What are the requirements if I live in an apartment complex or condominium?
9. What information will be provided in the written notification?
10. What are the "Set-Out" Requirements?

Surplus

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1. When is the Surplus Store open?
2. Where is the Surplus Store located?

Transportation Services - Commuter Bus Service

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1. Do I have to make a reservation to ride the bus?
2. What is the fare?
3. What happens if the bus is full?
4. What if I have to stay late and can't ride the bus home?
5. What happens if the park and ride lot is full?
6. Do you accept SmarTrip® cards?
7. May I eat or drink on the bus?
8. What happens if I leave an item behind on the bus?
9. May I bring my bicycle on the bus?
10. How do I know if my bus is late or if the schedule has changed?

Transportation Services - Tysons Express Bus Service

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1. What does it cost to ride Tysons Express?
2. What is a SmarTrip card and how can I obtain one?
3. Where do passengers board buses in Loudoun County?
4. How long does it take to reach work?
5. What if I ride Tysons Express to work and then need to leave work due to illness or an emergency at home?
6. Where can I find the latest information on Metrorail to Dulles and any traffic delays caused by construction?
7. How can I stay current on the status of Tysons Express service?
8. How is the Tysons Express Bus Service funded?
9. Can I ride Tysons Express to Reston or Herndon?
10. How many departure times are offered?
11. What kind of comforts can I expect when riding Tysons Express?
12. What other options exist for those who commute to Tysons Corner?

Transportation Services - Vanpooling

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1. Who can apply for funding assistance?
2. Are there any special requirements for funding assistance?
3. Can you help me find new riders?
4. Whom do I contact to receive the appropriate forms or more information?

Treasurer's Office - E-Billing

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1. Why are vehicles I currently own not listed?
2. Why are my business personal property accounts not listed?
3. There is a vehicle listed that I no longer own. Whom do I contact?
4. I have a leased vehicle, why can’t I register for E-Bill?
5. I signed up for E-Bill but have not received an e-mail confirmation. Why is that?
6. Will my information be sold or provided to other agencies for purposes other than receiving my tax bills?
7. Why did I still receive a paper bill when I signed up for the E-Bill process?
8. When will I receive my decal?
9. I believe there is an error in the assessed value of my vehicle. Whom do I contact?

Treasurer's Office - Online Tax Payment (Credit Cards)

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1. Why is there a convenience fee added for my tax payment?
2. I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied?
3. How do I know if this payment has been posted to my account(s)?
4. Will someone contact me if there are any questions on this online payment?
5. Why do I need to have Java Script turned on or use a newer browser version?
6. I am concerned about using my credit card on the internet. What have you done in regards to security?
7. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
8. I have a question about my tax payment that is not answered here. What should I do?

Treasurer's Office - Online Tax Payment (eChecks)

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1. Is there a service fee for using the eCheck option?
2. What if my eCheck bounces?
3. Where can I locate my Bank Routing and Bank Account Numbers on my check?
4. I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied?
5. How do I know if this payment has been posted to my account(s)?
6. Will someone contact me if there are any questions on this online payment?
7. Why do I need to have Java Script turned on or use a newer browser version?
8. I am concerned about using my bank account on the internet. What have you done in regards to security?
9. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
10. I have a question about my tax payment that is not answered here. What should I do?

Treasurer's Office - Real Estate Taxes

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1. When do you mail out bills?
2. I did not get my bill, what do I do?
3. How do I change or correct my address on my Real Estate bill?
4. What do I need to do to get my name corrected on the bill?
5. I just received my tax bill and it is significantly different than my neighbors in the exact same house. Why?
6. When will my taxes be due if I am appealing my assessment?
7. How can I pay my real estate taxes?
8. Can I make partial payments or installments on my real estate taxes?
9. How long does a payment take to post to your system?
10. If I can't pay my taxes what happens?
11. What is the grace period for paying my taxes in full?
12. I received multiple bills for the same parcel, but different amounts. What are they for?
13. What is a Construction Supplement Bill?
14. We just purchased a new home, and believe that all taxes were taken care of at settlement. Why are we getting this tax bill?
15. I received a real estate tax bill, but I escrow my taxes. Why am I getting it?
16. How can I find out if my mortgage company committed to paying my taxes?
17. The most recent tax bill was paid, but now I received a delinquent tax bill. Why?
18. I just refinanced with a new mortgage company, what should I do?
19. My mortgage company said they paid my taxes, and now you are telling me I can not get a building permit because the taxes are delinquent?

Vehicle Personal Property Tax - All-Terrain Vehicles, Mopeds and Off-Road Motorcycles

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1. Is my all-terrain vehicle, moped or off-road motorcycle subject to local personal property taxation?

Vehicle Personal Property Tax - Assessments

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1. What type of property is taxable?
2. Which vehicles are subject to the Vehicle Personal Property Tax?
3. Is it possible for the assessed value of my vehicle to be higher this year than it was last year?
4. If my vehicle has been subject to a recent factory recall, will the assessment decrease?
5. Does a new car manufacturer’s rebate reduce the original cost basis of a new vehicle for purposes of personal property tax assessment?
6. If I disagree with the county's assessment of my property, how can the value be changed?
7. What is unusually high mileage?
8. How are taxicabs taxed in Loudoun County?
9. How are antique motor vehicles assessed?
10. How are mobile homes assessed?

Vehicle Personal Property Tax - Clean Special Fuel and Electric Vehicles

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1. How are clean special fuel vehicles taxed in Loudoun County?
2. How are low-speed electric vehicles taxed in Loudoun County?
3. How are vehicles powered solely by electricity taxed in Loudoun County?

Vehicle Personal Property Tax - Employees of Automobile Manufacturers Headquartered in Virginia

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1. What are my tax obligations if I am an employee or family member of an auto manufacturer in the Commonwealth of Virginia that leases a vehicle classified as merchants' capital under Virginia Code?

Vehicle Personal Property Tax - Farm Use Vehicles

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1. Is my farm use vehicle subject to local personal property taxation if I have removed the license plates that are obtained for DMV or purchased a farm use license plate?

Vehicle Personal Property Tax - Forms & Filing Procedures

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1. How does a new resident (or business owner) located in Loudoun County or in one of Loudoun's towns obtain a personal property return?
2. If I register in person, what information must I bring?
3. Does titling and registering my vehicle with the Virginia Department of Motor Vehicles (DMV) automatically register the vehicle with Loudoun County?
4. Do I need to register my vehicles in Loudoun County even if they are already registered in the state of Virginia?
5. If I submit a change of address to the DMV, the U.S. Postal Service, or an incorporated town, do I still need to notify Loudoun County of an address change?
6. What do I need to do if I move my property into or out of one of Loudoun’s incorporated towns or change my mailing address?
7. How can I find out whether an address is within an incorporated town?
8. My car is registered out-of-state. Do I still need to register my car with Loudoun County?
9. Do I need to file a personal property return for my vehicle, trailer, or boat every year?
10. Do I need to file a personal property return for my airplane or mobile home every year?
11. Is there a late filing penalty for failure to file a return by the prescribed deadline?
12. How do I substantiate that my motor vehicle with specially designed equipment for use by the handicapped qualifies for a lower tax rate?
13. Can I obtain the personal tax return forms online?
14. How do I report the move, sale or disposal of vehicles or report mailing address changes for an existing account?
15. To what address should I send a tax filing if I want to use overnight mailing services?

Vehicle Personal Property Tax - Military / Diplomat

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1. What are my tax obligations if I am an active duty military person maintaining Loudoun County as my legal residence?
2. What are my tax obligations if I am an active duty military person or a non-military spouse maintaining a legal domicile in a state other than Virginia?
3. What are my tax obligations if I am a member of the armed services of the United States and will be or have been deployed outside of the United States?
4. What are my tax obligations as a member of the diplomatic corps?

Vehicle Personal Property Tax - Payment

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1. When is my personal property tax payment due?
2. Can I pay my personal property taxes online?
3. Is there a penalty for paying my personal property tax late?
4. Can I check the status of my personal property taxes online?

Vehicle Personal Property Tax - Property Tax Exemption for Nonprofit Organizations

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1. Is the county accepting applications for property tax exemptions from nonprofit organizations?
2. Is the property owned by a nonprofit organization automatically exempt from local property taxes?

Vehicle Personal Property Tax - Proration

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1. How does the proration of personal property tax work?
2. What personal property tax is prorated?
3. What personal property tax is not prorated?
4. If I moved taxable personal property out of Loudoun County or sell it during the tax year, am I eligible for a refund of personal property taxes already paid?
5. If I move taxable personal property into Loudoun County and I've already paid taxes on that property in another jurisdiction, do I need to pay taxes on that property in Loudoun County as well?

Vehicle Personal Property Tax - Student

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1. What are my tax obligations if I am a full-time student attending an institution of higher education?

Vehicle Personal Property Tax - Vehicle Decals

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1. I am a new resident of Loudoun County, living outside of an incorporated town. Where do I obtain a decal?
2. I am a new resident living in one of Loudoun's seven incorporated towns. Where do I obtain a decal?
3. My car is registered out-of-state. Do I still need to register my car with Loudoun County?
4. How long does a vehicle decal remain valid?
5. If I move into Loudoun County from another Virginia locality, is that locality's decal valid in Loudoun for the remainder of the year?
6. If I transfer Virginia state license plates from one vehicle to another or trade vehicles, may I transfer the decal also?
7. What about leased vehicles?

Vehicle Personal Property Tax - Volunteer / Auxiliary Member

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1. What are my tax obligations if I am an active volunteer or auxiliary member in Loudoun County?

Vehicle Personal Property Tax – Vehicles Titled in the Name of a Trust

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1. If my vehicle is titled in the name of a trust, will it qualify for PPTR (Personal Property Tax Relief)?

Voter Registration & Elections

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1. How do I change my name or address?
2. Where do I find information about becoming a candidate for office?
3. How do I sign up to be an election officer?

Watershed Implementation Plan

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1. What is the Phase II Watershed Implementation Plan?
2. What is the Chesapeake Bay Total Maximum Daily Load or TMDL?
3. What is the goal of the TMDL?
4. Why was the Chesapeake Bay TMDL developed?
5. What jurisdictions are part of the Chesapeake Bay Watershed?
6. How many localities in Virginia are within the Watershed?
7. What is a Best Management Practice?

Youth Programs

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1. How do I get a referral?
2. How long is the referral process?
3. I’m a senior. Who issues my diploma?
4. Are electives offered?
5. What type of transportation is provided and who provides it?
6. How much does the program cost?
7. What are the program hours?
8. Are meals provided?
9. Does YAP follow the same calendar as Loudoun County Public Schools?

Zoning - Home Child Care

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1. What does the term "non-resident children" mean?
2. What if I care for five or fewer children under the age of 13?
3. How long does it take to obtain a zoning permit for home child care, and how much does it cost?
4. What happens during the 30-day waiting period?
5. What happens if an objection is received during the 30-day waiting period?
6. If my zoning permit application is denied, can I appeal?
7. Does the zoning permit for a Child Care Home have to be renewed annually?
8. Do I need a new permit if I already have one?
9. Do I need any other permits or licenses for a Child Care Home?
10. What is the definition of a "play space?"

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