A. First, please verify that your email address and/or cell phone devices are listed correctly in the system and are enabled. Then:
Q: When I request my password I get this message: “This user account is set up for external authentication.”
A: If you get this message, it means you signed up using your Google Account or Yahoo Account or OpenId Account. On the sign in screen, click the appropriate icon to sign in, then sign in with your Google Account or Yahoo Account or OpenId Account.
Q. How do I unsubscribe?
A. To unsubscribe from Alert Loudoun, login to the system and from the Home tab, click on the "Remove Account button."
Q. Delivery of messages to my phone is sporadic. What might be the cause of that?
Please note that if you remove your account rather than unsubscribe from a particular category, you will not receive emergency notifications from the Loudoun County government.
A. Cell phone carriers and Internet Service Providers continually make changes to their networks. Due to changes in the networks, delivery of text alerts to certain cell phones and email addresses is not always reliable. Having different types of alert devices on your Alert Loudoun account can help mitigate this.
Q. I received an email stating my device was disabled. How can I enable it again?
A. After multiple failures to deliver alerts, a device can be disabled. To enable the device follow these steps.
- Sign into https://Alert.loudoun.gov.
- Select the “Devices” tab. Note the status column. On line of Disabled device click “Edit/Delete”.
- Verify device is showing ‘Add/Edit Device’ part of window. Verify that ‘Device status’ dropdown is showing “Enabled”. Click “Update” button.
Q. I am receiving voice alerts. Who is sending these?
A. The Alert Loudoun system is a text message/email alert system only. It has no voice alert capabilities. If you are receiving voice alerts they may be coming from the Loudoun County Public School voice alert system. The administrators of that system will need to be contacted for support. Please send an email to the LCPS Public Information Office at
. The administrators of Alert Loudoun are not responsible for LCPS voice alerts.
Q. I am receiving multiple weather alerts. What causes that?
A. In cases of extreme weather conditions, please be advised that if you are subscribed to the Regional and/or Weather Alert Categories in the Alert Loudoun system, you may receive multiple alerts from a single category in one day. If you have multiple devices registered to receive alerts, you may want to adjust your alert subscriptions. Weather alerts are frequently repeated by the National Weather Service and Alert Loudoun relays those messages to all weather alert subscribers.
Q. What causes my weather alerts to be truncated?
A. At this time, National Weather Service weather alerts are being truncated. Our vendor is working to resolve the issue. We apologize for any inconvenience.
Q. I am a Verizon customer who opted out but would like to start receiving alerts again. How can I do that?
A. Here are the ways that Verizon customers can again receive alerts:
Q. Can you restrict the time of day that you receive an alert?
- Text the word 'subscribe' back to a previous text alert that they did receive or,
- Text the word ‘subscribe’ to Verizon code 777801710099 or,
- Contact Verizon to have this alert code, 777801710099, reinstated on their phone device.
A. No. Due to the nature of the alerts, there is no way to control when they are sent.