County Government Retirees

Welcome to the Loudoun County Retiree Information Center, where you can obtain information about your benefits, wellness and related issues.

Plan Year 2020 Resources

Prescription Announcement

Recently, Cigna announced that Express Scripts Pharmacy and their home delivery services were being added to Cigna Medicare plan networks. Now, Cigna is bringing enhanced services to customers through the addition of Accredo. Accredo, a part of Express Scripts, serves patients who have complex and chronic health conditions. As a leader in many clinical programs with more than 35 years of experience, Accredo offers personalized care and expert resources to patients and doctors.

What this means

Starting November 8, 2019, Cigna Specialty Pharmacy will no longer fill prescriptions. This applies to both new prescriptions and any refills on your current prescriptions. And that means you will need to choose a pharmacy to fill your prescriptions. Please do this soon to avoid any interruption in your medications.

Next Steps

If you want to use Accredo, the transition is quick and simple. Just have your current prescription information ready, and call Accredo at 877.826.7657, Monday-Friday, 8:00 am-11 pm EST and Saturday, 8:00 am-5:00 pm EST.

If you need information on other in-network pharmacies to fill your prescription, contact your Medicare plan at the number on your ID card. Please start early to ensure a smooth transition.

If you have any questions about your specialty pharmacy needs, call Cigna Specialty Pharmacy at 800.351.3606 at any time.


An Ounce of Prevention

Care When You Need It

Contact Information

Please contact the Loudoun County Benefits Office through email or by calling the Benefits Help Line: 703-777-0517.

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