Planning & Zoning

Visiting Planning & Zoning

Customers who are seeking in-person services may make an appointment online or get in the virtual line for the customer service counter in one of the following ways:

• Visit loudoun.gov/getinline.
• Download and use the Qless app (iOS | Android).
• Use the self-serve kiosk located in the Government Center lobby.

In-person services will take place on the second floor in Building and Development.

Planning and Zoning has drop-off and pick-up areas on the first floor of the Government Center for deliveries and customers who cannot complete business online, by email , or by phone (703-777-0246, option 5).

• Pick-up and drop-off stations are accessible during normal business hours, 8:30 a.m. to 5:00 p.m., Monday through Friday and are monitored regularly.
• Drop-Off - Planning and Zoning’s secure drop-off box for the public is located in the Government Center’s first floor lobby. Use the drop box to leave items such as:
  • Plans and application submissions.
  • Deliveries from FedEx, UPS, and couriers when no signature is required.
• For deliveries that require a signature or for oversized packages, customers will go to the information booth in the lobby.
• Pick-Up - Planning and Zoning’s pick-up station for the public is located in the Purcellville Room on the first floor of the Government Center. Use this station to pick up items such as:
  • Planning Commission public hearing notice posters (for Board of Supervisors public hearing posters see the County Administration pick-up station).
  • Plans or materials left by staff.
• Staff will notify members of the public by email or phone when materials, plans, or posters are available for pick up.
• The name of the person picking-up the item will be displayed on the outside of the pick-up item(s).

Customer Service Center

The Customer Service Center will be available by phone 703-777-0246 (option 5), LEx, or email, 8:30 a.m. - 5:00 pm, Monday through Friday. The main Planning and Zoning email is continuously monitored. Customers will receive a response to email inquiries.

Electronic Submissions Encouraged

• Applicants are encouraged to submit applications online. We are waiving the requirement that a complete application includes paper copies. Applications sent via email are no longer accepted. 
• Mail the original signed LDA and the application fee check (payable to “County of Loudoun”) to:
  Department of Planning and Zoning
  Loudoun County
  PO Box 7000, Leesburg, VA 20177

No In-Person Pre-Application Conferences

• In-person PRAP meetings are not being offered. Instead, they’ll take place by teleconference or GoToMeeting.
• Request a virtual PRAP.

Department of Planning and Zoning

• Manages land development applications for rezonings and special exceptions
• Administers and enforces zoning ordinances
• Assists property owners in the management of historic, archaeological and agricultural/forestal resources
• Prepares reports and studies to guide the development of policies and plans regarding land use