Transit Customer Information Regarding COVID-19

The health and well-being of our passengers and employees is our priority. As Loudoun County reopens, we have made operational changes following the guidance of local, state and national health authorities to reduce the risk of COVID-19 exposure on our buses. 

To further reduce the risk of exposure, we recommend our riders follow the CDC guidelines to help prevent the spread of respiratory diseases, such as avoiding close contact with people who are sick, staying home when you are sick, avoiding touching your eyes, nose and mouth, and properly washing your hands frequently. 

Learn more about personal protection at loudoun.gov/coronavirus.

Face Coverings and Physical Distancing

The following transit policies regarding face coverings and physical distancing are required by Executive Order 63.  Learn more about the order and guidelines.

  • Face coverings are required on Loudoun County buses and in waiting areas, until further notice.
  • Loudoun County Transit will load passengers through the rear door, when possible, to meet physical distancing protocols.
  • To help with physical distancing on our buses, we are reducing seating capacity to 50% and continue to monitor ridership regularly to ensure no passenger is left behind. More trips and routes will be added as demand increases.

Rules for Physical Distancing on Board

During travel, keep at least 6 feet from people who are not in your household — for example, when you are waiting at a bus station or selecting seats on a bus.

Do

  • Maintain 6 feet of separation.
  • Wait to board until all other passengers have exited.
  • Enter and exit at the rear door, when possible.

Don’t

  • Crowd vehicle entry points.
  • Sit next to, directly in front of, or directly behind people who are not in your household.
  • Use the front door when the driver is loading from the rear door. 

Fares

Fares have been suspended on all routes until September 1, 2020 in order to reduce interactions between passengers and drivers, as well as to eliminate the need for transit staff and drivers to handle cash.

Bus Cleaning

Cleaning crews are wiping down the interiors of each bus with antiseptic cleaners each day. Bus operators are wiping down frequently touched surfaces on the bus (i.e. handholds, farebox, seat handholds, etc.) before starting their run and in-between trips. This cleaning process will remain in place, in addition to thorough twice weekly bus cleanings, until further notice.