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Fire and Rescue

Posted on: November 21, 2022

Loudoun County Fire and Rescue Dispatcher Wins 2022 Governors Fire Service Award

heiden LCFR Governors Award Newsflash

The Loudoun County Combined Fire and Rescue System (LC-CFRS) is proud to announce that Emergency Communications Center Dispatcher Adriane Heiden has been awarded the Virginia Governor’s EMS Award for Outstanding Contribution to EMS Telecommunications. The Governor’s Fire Service Awards, established in 2002, honor excellence in Virginia’s Fire Service and are facilitated by the Virginia Department of Fire Programs, in partnership with the Virginia Fire Services Board.

 Since she began her employment in 2019, Dispatcher Adriane Heiden has excelled as a Call Taker and Dispatcher and has become a certified Emergency Dispatch Quality Assurance reviewer. This certification is the cornerstone of quality assurance for centers using the Emergency Priority Dispatch Systems for all medical protocols. As part of her responsibilities, Adriane evaluates and provides educational feedback to employees on calls that were reviewed and develops continuing dispatch education that addresses identified performance problems.

Utilizing her experience as an avid hiker, Adriane developed a training program to assist other personnel in processing calls from individuals experiencing medical emergencies on one of the many miles of trails within Loudoun County. This training covered call processing techniques, location determination programs, trail identification systems, and has been presented to all Loudoun County Fire and Rescue employees, new Uniformed Fire Officers, and all newly hired personnel within the center.

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