Program Refunds & Cancellations
If you need to cancel a class/program registration, and you make the request 15 or more days before the start date, a full refund, MINUS a 15% administrative fee (maximum of $15) or the program-specific deposit, will be offered. If you cancel a class/program registration 14 or fewer days before the start date, a refund minus the non-refundable deposit, minus 50% of the balance per item canceled. Cancellation requests must be submitted in writing and should be dated and sent by email, fax, or mail directly to the facility manager or program manager offering the class/program.
Our goal is to ensure quality programs. If you are dissatisfied with the quality of a class/program in which you are currently enrolled, you may request a refund according to policy. Refund requests must be submitted in writing and include an explanation of why the participant is disappointed with the quality of the particular class/program. The written request should be dated and sent by email, fax, or mail directly to the location manager or program manager offering the class/program. If you are unsure whom to contact, please call our main office at 703-777-0343 and someone will direct you to the appropriate manager. Only written requests will be accepted. The amount of any refund will be prorated based on the number of remaining class/program sessions.
The Department reserves the right to cancel or change a class or activity due to insufficient enrollment or other reasonable cause. A full refund (including any applicable registration fee) will be offered.