What should I do if I have an ongoing problem with my cable provider?

The Loudoun County Department of Information Technology offers assistance to cable and OVS subscribers who have experienced ongoing problems with the cable or OVS company. To report an outage or a problem with service call your cable provider’s customer service number. If you are unable to get a resolution you may call the Loudoun County cable hotline at 703-777-0218 or file a complaint form online.

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1. How do I report a problem or lack of high-speed internet service in my area?
2. What are easements and rights of way?
3. How do I know where my easements are located?
4. What is the PEG fee that is shown each month on my cable bill?
5. Can cable television companies put boxes and other equipment on my property?
6. Did the county authorize a cable rate hike?
7. What should I do if I have an ongoing problem with my cable provider?