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What happens if I leave an item behind on the bus?
Personal items left on a bus normally will remain on the same bus for 24 hours, and then the item will be turned over to Loudoun County staff. Certain items may be removed from the bus immediately at our discretion. All unclaimed items will be held for 30 days. After 30 days, the unclaimed items will be donated or thrown away. Passengers may call the county to check on the status of a lost item at 703-771-5665 or send an email to the Loudoun County Department of Transportation and Capital Infrastructure.

Any item not claimed within 24 hours may be picked up at the Loudoun County Department of Transportation and Capital Infrastructure. The office is located at 801 Sycolin Road, Suite 310, in Leesburg.

Small items can be mailed to passengers who provide us with a valid mailing address. Loudoun County Transit will not transfer items between buses so that they can be retrieved.

Transportation Services - Commuter Bus Service

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1. Do I have to make a reservation to ride the bus?
2. What is the fare?
3. What happens if the bus is full?
4. What if I have to stay late and can't ride the bus home?
5. What happens if the park and ride lot is full?
6. Do you accept SmarTrip® cards?
7. May I eat or drink on the bus?
8. What happens if I leave an item behind on the bus?
9. May I bring my bicycle on the bus?
10. How do I know if my bus is late or if the schedule has changed?

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