Does our County medical insurance plan offer any options for virtual care?

Employees covered by the County’s medical insurance plan have access to Cigna’s Virtual Care services 24/7/365 days of the year, including holidays and weekends. Virtual care services can be used in place of seeing a physician in-person for minor medical conditions and costs less than emergency room or urgent care visits. Virtual care services can be a good option when you need to limit exposure to the public and for reserving emergency rooms for true emergencies. All virtual care visits are with board-certified physicians. Covered employees should take the time now to register for virtual care services prior to using the service. Register for Cigna’s virtual care networks Amwell or MDLive in any one of the following ways:

  1. Register directly online:
  2. Access either site through myCigna app on your smartphone or mobile device. Go to myCigna app, select on Find Care, select on Cigna Telehealth Connection. Choose from MDLive or American Well (Amwell).
  3. Register through myCigna.com
    1. Log in to myCigna.com
    2. Select the Cigna Telehealth Connection; Select either Amwell or MDLive

The employee or covered dependent must provide their name, gender, date of birth, email and Cigna ID# to register and create an account. You will also be asked to provide some medical history including drug allergies and a form of payment (such as a credit card). For individuals enrolled in the OAP or POS plans, an office visit copay will be charged at time of visit. For individuals enrolled in the HRA or HSA plan, the discounted cost of the visit will be applied to the deductible until satisfied.

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1. Why are face coverings required in the workplace?
2. What should I do if I come in contact with someone who tested positive for COVID-19 or is showing symptoms?
3. What is the Families First Coronavirus Response Act (FFCRA) and what benefits am I entitled to under this new law?
4. What are the County’s policies on the use of sick leave or telework for employees who are diagnosed with or displaying symptoms of COVID-19 or who believe they may have been exposed to COVID-19?
5. Can management send an employee home if the employee comes to work sick or displaying obvious cold or flu symptoms? If so, will the employee be required to use paid accrued leave?
6. Can management require an employee to provide a doctor’s note “clearing” the employee to return to work?
7. When can I return to work if I am feeling sick?
8. What should I do if I am concerned that my co-worker may be contagious or is caring for or lives with someone who is contagious?
9. What happens if an employee is sick and does not have any accrued sick leave?
10. Can an employee telework instead of using sick leave?
11. Will an employee with the COVID-19 virus be covered by Family Medical Leave?
12. What if the employee was exposed to the COVID-19 virus at work as a result of his/her job duties? Will the employee’s exposure to illness and/or subsequent illness be covered by Workers’ Compensation?
13. What if an employee needs time off to care for a sick relative with the COVID-19 virus?
14. What accommodations or assistance will be given to employees with child care issues due to a COVID-19 related school closure?
15. I am signed up to go to a conference and I’ve already made travel plans. Since the County has cancelled non-essential travel, what should I do?
16. Does our County medical insurance plan offer any options for virtual care?
17. I am very worried and fearful about COVID-19 and the potential impacts to me and my family. What resources does the County have available to assist employees with dealing with stress?
18. If I or a family member is exhibiting symptoms of the coronavirus and are also covered under the Cigna health plan, how will the COVID-19 testing be covered?
19. I have a question that is not addressed in this FAQ. Who should I direct my inquiry to?