I am very worried and fearful about COVID-19 and the potential impacts to me and my family. What resources does the County have available to assist employees with dealing with stress?

The County offers resources available to employees and members of their household who may need emotional support. Call Lytle EAP at 800-327-7272 or visit www.lytleeap.com, click “Work/Life Website Login,” and then create a new account with the company code “lcgovt” for access to online resources. Counselors are able to assist 24 hours a day. Employees and members of their household are provided up to four (4) confidential counseling sessions (public safety employees are provided up to eight (8) confidential counseling sessions).  This benefit is available to all regular employees and long-term temporary employees who work longer than 90 days.

Employees who are covered under the Cigna medical plan who have exhausted their counseling sessions with Lytle or who wish to seek counseling directly through Cigna’s network may utilize Cigna’s behavioral health services to receive three (3) face-to-face counseling sessions at no cost. If additional counseling sessions are needed, continuation of services may occur at the normal copay for OAP/POS plans or applicable coinsurance for the HRA/HSA plans after the deductible has been met. 

To access services visit myCigna.com, Review My Coverage, Employee Assistance Program. You can call 877.231.1492 for referrals or go online, search the provider directory and obtain an authorization. You can also call Cigna customer service at 800.244.6224.  If there isn’t a number on your card, call Cigna Behavioral Health at 800.274.7603.

Show All Answers

1. Are face coverings required in the workplace?
2. What should I do if I come in contact with someone who tested positive for COVID-19 or is showing symptoms?
3. What is the Families First Coronavirus Response Act (FFCRA) and what benefits am I entitled to under this new law?
4. What are the County’s policies on the use of sick leave or telework for employees who are diagnosed with or displaying symptoms of COVID-19 or who believe they may have been exposed to COVID-19?
5. Can management send an employee home if the employee comes to work sick or displaying obvious cold or flu symptoms? If so, will the employee be required to use paid accrued leave?
6. Can management require an employee to provide a doctor’s note “clearing” the employee to return to work?
7. When can I return to work if I am feeling sick?
8. What should I do if I am concerned that my co-worker may be contagious or is caring for or lives with someone who is contagious?
9. What happens if an employee is sick and does not have any accrued sick leave?
10. Can an employee telework instead of using sick leave?
11. Will an employee with the COVID-19 virus be covered by Family Medical Leave?
12. What if the employee was exposed to the COVID-19 virus at work as a result of his/her job duties? Will the employee’s exposure to illness and/or subsequent illness be covered by Workers’ Compensation?
13. What if an employee needs time off to care for a sick relative with the COVID-19 virus?
14. What accommodations or assistance will be given to employees with child care issues due to a COVID-19 related school closure?
15. I am signed up to go to a conference and I’ve already made travel plans. Since the County has cancelled non-essential travel, what should I do?
16. Does our County medical insurance plan offer any options for virtual care?
17. I am very worried and fearful about COVID-19 and the potential impacts to me and my family. What resources does the County have available to assist employees with dealing with stress?
18. If I or a family member is exhibiting symptoms of the coronavirus and are also covered under the Cigna health plan, how will the COVID-19 testing be covered?
19. What is the quarantine period for people who have had close contact with someone who has COVID-19?
20. I have a question that is not addressed in this FAQ. Who should I direct my inquiry to?