I signed up to receive alerts as text messages on my cell phone but am not receiving the texts. Any idea why I am not receiving text message alerts?

Your phone or service provider may be "blocking" these alerts. All Alert Loudoun SMS text messages come from the Everbridge SMS short code number 89361 or number 87844. What you'll need to do is call your cell phone carrier to confirm that they are not blocking the Everbridge SMS short code (number 89361 or number 87844) on your device. For most major carriers, dialing 611 from the device will get you to their service to ask about short code blocking. 


Other causes of this issue include:

  • Not adding Everbridge to the list of 9999 unblock / block Sprint Commands (for Sprint customers only)
  • Content downloads, such as paid game / ringtone downloads being blocked (they should be unblocked)


For more information, visit our Alert Loudoun page.


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1. How can I maximize the weather alerts in Alert Loudoun?
2. Why is there a confirmation option with Alert Loudoun messages?
3. I signed up to receive alerts as text messages on my cell phone but am not receiving the texts. Any idea why I am not receiving text message alerts?
4. What is the best web browser to use with Alert Loudoun?
5. Is there an app for Alert Loudoun?
6. I live in Loudoun, but work in Fairfax. How can I sign up for another jurisdiction’s alerts?
7. Will my contact information be shared with others?
8. Is there a charge for this service?
9. Who do I contact for more information?