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Important Information about Weather Alerts in Alert Loudoun 2.0 
Alert Loudoun provides subscribers with the opportunity to receive weather alerts that could impact a geographic area associated with the addresses used when registering an account.  By providing physical addresses with your account, you can customize and receive weather alerts targeted for those addresses.

You Can Control the Time of Your Weather Alerts 
Weather alerts can be sent at any time as weather events occur, but as a subscriber to Alert Loudoun, you may wish to establish a Quiet Time. With the exception of tornado warnings, no weather alerts will be delivered to any device during the Quiet Time hours you designate. This feature can be enabled when you select weather alerts under the “My Alerts” section of your Alert Loudoun profile.  

Weather Alerts Are Automatically Sent By Phone 
A feature of the Alert Loudoun system is voice calling, which is used to communicate automated weathers alerts to subscribers who provide mobile, home and/or work voice numbers.  Since weather alerts are sent automatically, we do not have the opportunity to specify if the system should contact you via phone vs other contact methods you have provided. However, you have the option to confirm receipt of the message through text or email and the system will not try to reach you by voice phone. Also, though we strongly encourage subscribers to provide voice numbers, you can visit your profile and remove voice numbers.  

Background on Alert Loudoun 2.0
Loudoun County is implementing an enhanced version of Alert Loudoun, the notification system the county uses to send citizens emergency information, news releases, traffic information, weather alerts, and more. 

The new system will send you information you need wherever you are. For example, subscribers may register to receive weather alerts that affect not only their home address, but also their work location, their children’s day care provider, their children’s school, or their parents’ home. 

The new Alert Loudoun system also gives subscribers the ability to customize how they receive information – by text, email, cellphone and/or mobile app.  The new system will first send a message to what you designate as your primary means of notification. If it doesn’t reach you that way, it will try another method.  

Frequently Asked Questions
Below you will find some frequently asked questions about the new Alert Loudoun.

Q. I was an Alert Loudoun subscriber and signed up prior to June 25, 2014. Do I need to create a new account?
A. Yes. Please click Sign Up to create a new account as soon as possible to ensure continued service. In order to take full advantage of the new system and manage your own account, you will need to sign up in the new system and create a new account. Certain features, like weather alerts, are address-based. The weather alerts you signed up for in the old Alert Loudoun system will not carry over to the new one. With the new Alert Loudoun system, by providing a physical address with your account, you can customize and receive weather alerts targeted for that address. In addition, you may register for alerts affecting your home, workplace, children’s schools, and more. Please note: If you signed up for the old Alert Loudoun system from June 16 to June 24, 2014, you will have to sign up with the new system in order to receive any alerts. 

Q. I signed up for the new system and there is a confirmation option with the messages. Why is that?
A. The confirmation option lets the system know that you have received the message. Once you confirm receipt of the message, the system stops trying to deliver the messages through the other methods or devices you have selected for your account. For example, the email alert asks you to acknowledge receipt through a link; a text alert to your cell phone asks you to reply "Yes and send;" while the mobile app (see below) gives you the option to press "Confirm."

Q. I signed up to receive alerts as text messages on my cell phone but am not receiving the texts. Any idea why I am not receiving text message alerts?
A. Your phone or service provider may be “blocking” these alerts. All Alert Loudoun SMS text messages come from the Everbridge SMS short code number #89361. What you'll need to do is call your cell phone carrier to confirm that they are not blocking the Everbridge SMS short code (#89361) on your device. For most major carriers, dialing 611 from the device will get you to their service to ask about short code blocking. Other causes of this issue include: Not adding Everbridge to the list of 9999 unblock/block Sprint Commands (for Sprint customers only); and content downloads, such as paid game/ringtone downloads being blocked (they should be unblocked) 

 Q. Is there an app for Alert Loudoun?
A. Yes. You can download the Everbridge Mobile Member app for your smartphone. Search for the Everbridge Mobile Member app on the Apple Store or Google Play store. (Everbridge is the company whose software is used to send our alerts.) 

Q. I live in Loudoun, but work in Fairfax. How can I sign up for another jurisdiction’s alerts?
A. Go to www.Capitalert.gov for links to the alert systems for area jurisdictions. 

Q. Will my contact information be shared with others?
A. No. The information that you provide will be used only for notification purposes. We will not give or sell your contact or location information to any vendor or other organization.

Q. Is there a charge for this service?
A. No, this is a free service provided by Loudoun County, however, standard messaging and data rates may apply. It is part of a regional effort to ensure effective communications throughout the National Capital Region (NCR) during emergencies and other events.  

Q. Who do I contact for more information?
A. If you have any questions, please call the Loudoun Alert Information Line at 571-258-3772 or send us an email.

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