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1. Where are the ADU Purchase Program properties located?
2. Does Loudoun County own the properties offered in the ADU Purchase Program?
3. I just got approved to participate in the ADU Purchase Program. What happens next?
4. When I receive an offering from a builder and I do not want to purchase one of their homes, will my name be sent to the bottom of the priority list?
5. I have a large family and/or I want to live in a specific location. Can my name be placed on a special list for communities that meet these criteria?
6. I am on the third priority list (lives in Loudoun County/works outside Loudoun County), but if my new job is located in Loudoun County, will that change my priority?
7. The builder of the home I am purchasing is also offering options. Can I purchase options and how does it affect my sales price and financing?
8. Since I was approved for the ADU Purchase Program, I have moved and have a new address. What do I do?
9. How long do you have to live in an ADU?
10. What if the household income increases after an ADU property is purchased? Do I have to move out?
11. Do I sell the home back to Loudoun County when I no longer want it?
12. If I pay off my mortgage before the end of the 15-year resale control period, will the property no longer be an ADU?
13. Can I use a Realtor to assist me with finding a property with the ADU program?

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1. What happens once I receive an Affordable Dwelling Unit Rental Program certificate?
2. Once I receive an ADU Rental Program certificate, am I automatically approved at the participating apartment complexes?
3. Are required fees at the participating apartment complexes waived for ADU Rental Program certificate holders?
4. Can I take the ADU Rental Program certificate to any complex or are there specific apartment complexes that participate in the ADU Rental Program?
5. What happens when a new community participates in the ADU Rental Program?
6. Are utilities included in the ADU rent?
7. Can ADU rental complexes increase the ADU rents?
8. Are there any other required fees besides application fees and amenities fees?
9. The ADU Rental Program has a maximum income requirement of 50% of the area median income indexed by family size. Are there any participating communities that have special income requirements?
10. How long is the ADU Rental Certificate valid for?
11. What happens if I submit ADU Rental Program renewal paperwork but I am no longer eligible for the ADU Rental Program once it is reviewed?
12. Once I receive an ADU Rental Certificate, does it matter who lives in the ADU unit with me?
13. What happens if I have a visitor when I live in an ADU Rental Unit?
14. What happens if an ADU Rental Certificate holder is evicted from an ADU unit?
15. What happens if I am living in an ADU Rental unit and I cannot pay my rent?
16. What happens if an ADU Rental certificate holder moves out of an ADU rental unit owing a balance?
17. What happens if an ADU Rental Program certificate holder is found guilty of fraud or failure to report information?

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1. What website is recommended to be used to obtain my credit report and score?
2. Why is it recommended that this website be used to get my credit score?
3. What is the minimum FICO score requirement for the ADU Rental Program?
4. What is the minimum FICO score requirement for the ADU Purchase Program?
5. Do I have to be pre-qualified or pre-approved for a mortgage loan for the ADU Purchase Program?

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1. How can I maximize the weather alerts in Alert Loudoun?
2. Why is there a confirmation option with Alert Loudoun messages?
3. I signed up to receive alerts as text messages on my cell phone but am not receiving the texts. Any idea why I am not receiving text message alerts?
4. What is the best web browser to use with Alert Loudoun?
5. Is there an app for Alert Loudoun?
6. I live in Loudoun, but work in Fairfax. How can I sign up for another jurisdiction’s alerts?
7. Will my contact information be shared with others?
8. Is there a charge for this service?
9. Who do I contact for more information?

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1. Is Loudoun County Animal Services a "No-Kill" organization?
2. How do I purchase a dog license?
3. I or my pet had contact with a potentially rabid animal. What do I do?
4. What do I do if I am bitten/my dog bites someone?
5. I found a stray pet in Loudoun County. What should I do?
6. I found a stray pet outside of Loudoun County. Can I bring it to LCAS?
7. When can I adopt a pet?
8. Is there a leash law in Loudoun County?
9. Can I make an anonymous report?
10. Does Loudoun County Animal Services respond to wildlife concerns?
11. Does Loudoun County Animal Services pick up dead animals?

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1. How often do I have to come to the shelter to volunteer?
2. What if my schedule varies and I can’t come in every week?
3. What kinds of things will I do as a volunteer?

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1. Whom do I call to receive services?
2. What will happen when you visit my home?
3. How do you decide if I’m eligible?
4. How do I pay for Assisted Living placement?
5. How do I choose an Assisted Living Facility?
6. What does the Department of Family Services Social Worker do?
7. What if I am not satisfied with the Assisted Living Facility?

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1. How do I get released from my performance bond?
2. My performance agreement is almost over and I haven’t completed the work. What do I do?

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1. Why do I need a Letter of Permission (LOP) and where can I find one?
2. Who is required to sign the grading permit application?
3. What is the process for submitting a bond for an erosion and sediment (E&S) control permit?
4. What parcel identification numbers (PINs) are required to be on the Grading Plans and Erosion and Sediment Control Permit Application?
5. Must all property owners sign the grading permit application?
6. Will an Erosion and Sediment Control Bond be released once the work is complete?

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1. What is a bond?
2. What kinds of collateral (bonds) does Loudoun County accept?
3. Are there any fees associated with posting a bond?
4. What is a W-9 form and why do I need to submit it?
5. How long does it take to get my cash bond back after it has been released?
6. I just purchased a project that already has a bond on it. How do I post my new bond?
7. My bank (or insurance company) doesn’t like some of the language in one of the County’s templates. Can we make changes and submit those for your review?
8. The bank that issued my letter of credit no longer meets the County’s minimum standards. What can I do?
9. My project is now released. How do I get the original corporate surety bond or letter of credit back?
10. Is there a way to ask you a question that isn’t in this list?
11. There is an erosion problem in my neighborhood. Who should I call?

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1. How do I schedule an inspection?
2. Where are all the documents and forms?

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1. How do I file a complaint with the Inspections Division?
2. How do I file an appeal with the Building Official?

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1. What is broadband?
2. Can I get broadband in my new home in Loudoun County?

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1. What is a Dedication Plat?
2. What is the difference between a (DEDI) dedication application and an SBRD (record plat) dedication plat that dedicates r-o-w?
3. What is the difference between a (DEDI) dedication application and an ESMT (easement plat) that dedicates r-o-w?

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1. What is a Family Subdivision?
2. What do I need to submit for a Family Subdivision application?
3. How do I apply for a Family Subdivision application?
4. What is a Subdivision Waiver?
5. What is a Division Plat?

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1. How long does the subdivision process take?
2. Where can I get a plat?
3. How can I find out about what’s going on around me?

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1. Do I need VSMP / Construction General Permit coverage for my project?
2. What is the annual permit Maintenance Fee and why is it important?
3. When do I need to obtain coverage from both the County and the State?
4. What is the construction activity operator?
5. Who can sign permit documents on behalf of the “operator?”
6. How do I know if my project will be subject to the current or the “old” regulations?
7. If my property drains to an existing SWM facility, is SWM addressed for my project?
8. What is a Common Plan of Development or Sale, and how does it affect me?
9. When do I need to update my Stormwater Pollution Prevention Plan (SWPPP)?

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1. How can I correct an error in my business tax filing?
2. What is an administrative appeal?
3. How do I file an appeal?
4. How long will the appeal take?
5. When will my taxes be due if I am appealing my assessment?
6. What can I do if I disagree with my local business license classification?
7. What if I disagree with the determination of the Commissioner of the Revenue?

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1. I am starting a small home-based business. Do I need a business license?
2. Are there any exclusions or deductions from Business Professional Occupational License (BPOL) taxes?
3. What if I don't know what my gross receipts were by the March 1 business license filing and payment deadline?
4. Can I obtain a listing of Loudoun County businesses, including address and telephone number, from the Commissioner of the Revenue?

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1. A Tax Compliance Officer, from the Office of the Commissioner of the Revenue, visited my business location. What should I do?
2. I received an audit letter in the mail. Do I have to answer or comply?
3. What is an asset list and what should it contain?
4. I receive a bill or pay my bill for my Business Personal Property Tax (BPPT) every year. Why do I have to file to be “in compliance”?
5. Where can I find information about starting a business?
6. How do I register my business with Loudoun County, renew my business license or file my business personal property?
7. I received a letter asking for a tenant list for the properties I rent. Do I have to answer or comply?
8. My business is located within the incorporated limits of Hamilton, Hillsboro, Leesburg, Lovettsville, Middleburg, Purcellville, or Round Hill. Who should I contact regarding my business license?
9. I have concerns regarding neighbors in home business/I have concerns regarding crowding. Who should I contact?
10. Who should I contact regarding the status of a vehicle with out of state plates regularly located within Loudoun County?

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1. If my business is closing a location in Loudoun County or one of the incorporated towns, how do I provide that information to Loudoun County?

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1. How do I file my local business taxes?
2. How soon after the first of the year may I file?
3. Is there a late filing penalty for failure to file a return by the prescribed deadline?
4. How do I authorize someone else to file or act for my business?
5. I don't have a computer. How do I file?
6. I would like to send my information overnight, but UPS, FedEx, etc. will not use a Post Office Box for the address. What address do I use?
7. In reviewing the information I supplied to your office, I realized that I filed incorrectly. How do I make necessary changes?
8. What do I need to do to get my name corrected on my business tax account?
9. How do I change or correct my address on my accounts?
10. What do I need to do to close my business?
11. I am a manufacturer with idle equipment. How do I report idle machinery and tools (M&T)?
12. I operate a car wash. How do I report the equipment used in the cleaning of motor vehicles for business personal property tax (BPPT) purposes?
13. I need guidance on how to create and maintain an asset list.
14. I am a Bed and Breakfast Business Owner. Do I need to file and pay on property that I use both personally and for my business?
15. I need more business tax information on running a Bed and Breakfast in Loudoun County.

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1. Are there any additional requirements if a business is advertising to go out of business, and selling remaining inventory?

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1. How do I pay my business tax?

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1. What is Transient Occupancy Tax (TOT) also known as Hotel/Motel or Lodging Tax?
2. How do I register to file TOT with Loudoun County?
3. Where do transient occupancy tax dollars go?
4. If I collect TOT, do I have to have a business license as well?
5. Should the transient occupancy tax be imposed on meeting rooms?
6. How do I calculate TOT if the hotel charges include fees in addition to that of room rental?
7. Who is exempt from TOT?
8. If a company rents a room for 30 consecutive days or more and different employees occupy it during that period, is the company exempt from TOT?
9. What are the due dates for the reporting and remittance of transient occupancy taxes collected?
10. What is the penalty for late filing or remittance of the TOT?
11. What do I do if TOT was collected from a transient in error?
12. What records must I keep regarding TOT?

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1. What are consumer utility taxes?
2. How do the consumer utility taxes appear on my bill?
3. What happens to the taxes collected if an incorrect taxing jurisdiction is listed on my bill?
4. The taxing jurisdiction or “tax code” on my utility bill is incorrect. How do I get it changed to the proper taxing jurisdiction?

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1. How do I find information regarding county Capital Projects currently in development?
2. How do I find information regarding county capital facilities planned for development outside of the Six-Year Capital Improvements Program?
3. Where can I find information regarding current design and construction bids for county government facilities?

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1. What happens when I call the Hotline?
2. Will the child be removed from the home?
3. What happens to a child when he or she is removed from the home?
4. Does CPS become involved in child custody or visitation disputes?
5. At what age can a child be left alone — and for how long?
6. What types of abuse does CPS investigate?
7. How are you able to work with people who do not speak English?
8. How widespread is child sexual abuse?
9. What are the Child Supervision Guidelines?

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1. How do I obtain information about the status of a civil or criminal order, a divorce decree, or general case information in Loudoun County Circuit Court?
2. How do I obtain information regarding marriage licenses, filing fees, probate, land records, notary information or a court hearing date?

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1. What do I need to open a new case?
2. How do I reopen my existing case?
3. Where can I find a list of your local rules?
4. When is your Motions Day?
5. How do I schedule a hearing?
6. Can I fax or email a pleading, motion, etc.?
7. Can I pay for a copy over the phone?
8. How can I find the status of the case?
9. How do I notify the court of an address change?
10. How do I get a bond released?
11. Which court processes child support, custody and visitation?
12. Where do I file for Bankruptcy?
13. How long does it take for Circuit Court to transfer a case?
14. What if I need an interpreter?
15. What if I need a transcript of what happened in court?
16. How do I appeal my case?
17. How do I withdraw my appeal from GDC or JDR?
18. How do I serve someone by publication?
19. How do I file for divorce?
20. How do I petition the court for amendment of a death certificate?

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1. What type of cases does the Department of Community Corrections handle?
2. How do I enroll in the programs offered by the Department of Community Corrections?
3. What happens if someone violates their probation or pretrial status?

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1. What is the definition of an Incapacitated Adult?
2. What is the definition of a Conservator?
3. What is the definition of a Guardian?
4. What is the difference between a Guardian and a Conservator?
5. Can I be appointed as a Conservator even if I have not been appointed as the Incapacitated Adult’s Guardian or vice versa?
6. How do I obtain the legal authority to act as a Conservator or Guardian of an Incapacitated Adult?
7. What is the process to become appointed by the Judge as a Conservator and/or Guardian for an Incapacitated Adult?
8. Now that my Order of Appointment as Conservator and/or Guardian has been signed by the Judge, how do I formally qualify before the Clerk?
9. Is there a deadline to qualify before the Clerk?

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1. How do I submit a request for service or report a concern to the county government?
2. How do I file a Freedom of Information Act (FOIA) request with the county?
3. How do I get in touch with a specific county department or office?

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1. What does the Phase III Expansion project entail?
2. How long is the project going to take to design and construct?
3. Why is an additional Courts building needed?
4. What is the project's specific location?
5. Is there a Phase IV Courts Expansion project? When will it occur?
6. Will traffic or parking be impacted during construction?
7. Will there be opportunities for public input during the design of the Phase III project?

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1. What is the definition of Probate?
2. What are the two types of Probate for a decedent's estate?
3. How do I determine which Clerk's Office to contact for Probate?
4. Why do I have to probate a decedent's estate?
5. What if the decedent's only asset was a motor vehicle?
6. Does the Clerk’s Office hold wills for safekeeping?
7. How do I obtain my will that has been held for safekeeping?
8. How do I obtain a will that has been secured in Loudoun County Courthouse for someone who is now deceased?
9. Does Virginia have a procedure for probate for a small estate?
10. Where may a copy of a death certificate be obtained in Virginia?
11. Whom do I contact about estate taxes?
12. How can I obtain a Tax ID Number?
13. How do I file a claim against an estate?

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1. The decedent (solely) owns real estate in Loudoun County, Virginia. What will happen to the interest the decedent has in this real estate?
2. The decedent owns real estate (jointly, with right of survivorship) in Loudoun County, Virginia. What will happen to the decedent’s interest?
3. What should I do if the decedent did not reside in Loudoun County, and probate has been opened in another jurisdiction, but the decedent owned an interest in real estate in Loudoun County?
4. Does an Executor have the authority under Virginia law to sell the decedent's real estate?
5. Does an administrator have the authority under Virginia law to sell the decedent's real estate?

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1. Will there be a fee for the services I receive?
2. Will my insurance cover the services I receive?
3. What can be done if I have insurance but cannot afford to pay the co-payments and/or deductible each visit?
4. What if I don't have insurance?
5. When is my payment due?
6. The court ordered me to receive services. Will the court pay for my care?
7. What if I disagree with my bill or my financial situation changes and I can no longer afford to pay what I have agreed to?
8. If I have a crisis situation and have a walk-in appointment, will I be charged?
9. Will I be charged if I miss an appointment?

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1. Where will I go for DMV services after June 30, 2016?

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1. Is there a fee for filing a Family Abuse Protective Order?
2. What should I bring with me when I come to file?
3. When can I file for a Family Abuse Protective Order?
4. What should I do if I feel I am in immediate danger?
5. What should I do if an Emergency Protective Order that was issued expires before I am able to have a petition for the Family Abuse Protective Order reviewed?
6. Do I need a lawyer to file for a Family Abuse Protective Order?
7. What should I do if I am the person named as “respondent” in a Family Abuse Protective Order?
8. How will I know when the Protective Order is served on the person from whom I want protection?

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1. When will the daily camp itinerary be available?
2. When will the required camp forms be available and when do they need to be completed?
3. Can I use the paperwork from other PRCS camps for the Trip Camp?
4. The camp operates from 7 a.m. to 6 p.m. Does that mean that my child has to be in camp from 7 a.m. to 6 p.m.?
5. What happens if a trip is returning late to the center?
6. If my child forgets to bring lunch, sunscreen, camp shirt, swim suit, etc., what do we do in those circumstances?
7. If my child arrives at the center after the trip has already left, what happens?
8. Can I pick my child up from the destination if they have a doctor’s appointment, sports event, etc.?
9. Is my elementary child allowed to go with their older sister / brother? I want them to be together.
10. What is the camper to staff ratio?
11. Can my child wear flip flops on pool days?
12. What is your policy on food containing nuts?
13. Do you provide camp shirts?
14. What happens in the event of inclement weather?
15. Where do I pick up and drop off my child each day?
16. Should I send my child with extra spending money?
17. What is the camp policy on personal electronics?
18. May I go on the trip with my child?
19. Why does my child have to take a swim test when they already know how to swim and I completed the swim ability form?
20. My child has medications that need to be taken during camp. How should I handle this?
21. Why does my child have to stay on the bus when they arrive back at the center while I wait outside for them to be released one by one?
22. When is my camp tuition due?
23. Should I send a reusable water bottle to camp with my child?
24. What happens if I have a question that is not addressed here?

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1. How does an emergency call work?
2. When should you call 911?
3. How can callers help the 911 dispatchers?
4. What number do I call for non-emergency assistance?
5. Why do dispatchers ask so many questions?
6. What should I do if I call 911 by mistake?
7. Who does the center dispatch?
8. Can the center communicate with the speech-impaired and hearing-impaired?
9. Can I call 911 from a pay phone?
10. Can I call 911 from a cellular phone?
11. I speak a foreign language. Can the 911 center communicate with me during an emergency?
12. Can I send a text to 911?

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1. When will the billing for the EMS Transport Reimbursement Program begin?
2. Why does Loudoun County seek reimbursement for EMS services?
3. Will those who can least afford an ambulance bill bear the brunt of an EMS Reimbursement Program?
4. Will health care premiums be increased to cover ambulances fee?
5. Will citizens be reluctant to call for an ambulance if they know they will receive a bill?
6. What is the revenue sharing model for the new EMS reimbursement program?
7. Do other jurisdictions in Virginia participate in EMS transport reimbursement?
8. If 9-1-1 is called by me or on my behalf, and I refuse ambulance transport, will I be subject to reimbursement requirements?
9. What will Loudoun County do with the revenue from the EMS transport reimbursement program?
10. As a supervisor of a facility or of a group of people, am I or my organization responsible for any reimbursement if I call 9-1-1 for someone in my charge?
11. How did Loudoun County establish the fees for EMS transport reimbursement? Are the fees similar to surrounding jurisdictions?
12. Why is there an ordinance for the EMS transport reimbursement program?
13. I called 9-1-1 and was transported by ambulance to the hospital. I was then transported to another hospital by a private ambulance service. Will I be charged twice?

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1. Where do I get federal income tax forms?
2. Where do I get Virginia State Tax Forms?
3. Where can I get Virginia State Income Tax Assistance?
4. How can I file an extension for Virginia State Income tax?

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1. I am interested in becoming a career or volunteer member of the Loudoun County Fire-Rescue family. What opportunities are available?
2. Why should I install smoke alarms in my home?
3. Can I register a cell phone for the Community Emergency Voice Notification system?

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1. May I burn my leaves and brush pile?
2. I am hosting an event and am planning to put up a tent. Are there requirements I must follow?
3. I want to display fireworks in my back yard. Are certain fireworks illegal to possess?
4. I live in an apartment and I was told I cannot grill on my balcony. Is there a regulation prohibiting this?
5. I use my propane grill outside and away from the apartment building. Can I store my propane in my apartment or on the deck during the winter?
6. How far in advance do I need to submit a display fireworks application and plan to the Fire Marshal’s Office?
7. Where can I find a permit application?
8. When are you allowed to do open burning?
9. How do I request a fire safety talk or request a fire engine to attend my event?
10. I am interested in learning more about the smoke alarm and other safety programs, who do I need to contact?

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1. What schedule do firefighters and paramedics work?
2. Are there additional pay incentives for specialized training / positions?
3. What benefits do you enjoy as a Loudoun County employee?
4. How long is firefighter / EMT recruit school?
5. What steps must I complete to be hired by the Department of Fire and Rescue?

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1. What is the Insurance Services Office (ISO) and what do they do?
2. How does the Public Property Classification (PPC) rating work?
3. What has recently changed with respect to ISO classifications within Loudoun County?
4. Do the new ratings mean that I will see a reduction in my property insurance premium?
5. How do I determine the Public Protection Classification for my property?
6. How does ISO plan to keep up with future improvements to the county’s fire suppression infrastructure?
7. I see signs for “Dry Hydrants” in rural areas of Loudoun County. What are dry hydrants and does their use improve the Public Property Classification (PPC) ratings?
8. How can I learn more about installing a dry hydrant and the grant program?

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1. What is the definition of a minor?
2. What is the definition of a Guardian of a Minor?
3. What is the definition of a guardian of the person?
4. What is the definition of a guardian of the estate?
5. What is the definition of a testamentary guardian?
6. What is the difference between guardian of the estate and guardian of the person?
7. Does the clerk provide forms for the filing of any legal court documents regarding becoming a guardian of a minor?

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1. What should I bring to my formal qualification appointment?
2. What does the bond with surety mean?
3. Whom can I call to obtain bond with surety?
4. Why do I need a bond?
5. What steps are involved in the qualification process with the clerk?

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1. How do I obtain the legal authority to act as a testamentary guardian?

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1. How do I obtain the legal authority to act as a guardian of the person of a minor?

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1. What if I want to refinance in the future to get a lower rate?
2. What happens next? When do I have to start making loan payments?
3. I may be able to pay off my loan early. Is there a pre-payment penalty?
4. What if I want to refinance my first trust in the future? Will the county subordinate the DPCC loan?

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1. I’ve submitted my complete application and all supporting documents. How long will it be before I know if I’m approved?
2. What do you need from me to keep the application process moving as quickly as possible?
3. Are there any other conditions for my acceptance of the loan?
4. My DPCC loan was approved! What happens now?

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1. Who is qualified to apply for the program?
2. I’m qualified to apply! What are the loan terms?
3. I am also participating in the Affordable Dwelling Unit (ADU) Purchase program. Can I use the DPCC program in conjunction with my home purchase?
4. I need more the maximum loan amount to cover all of my closing costs and down payment. I qualify for the PEG grant as well. Can I use both programs?
5. I don’t need as much DPCC as I was approved for, can I use the rest for other things?
6. The checklist says that everyone over the age of 18 must submit proof of income. My spouse/child is not currently employed. What documentation will you need from them?

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1. I read in the guidelines that there is a service fee of $200 required for the program. How do I get payment to the county?
2. How soon can we go to settlement after approval?
3. My lender said that I could possibly get my earnest money deposit back at closing. Is this allowed?
4. I am purchasing a condo with mandatory country club membership and fees. May I use DPCC funds to finance these expenses?
5. I was declined for the program. Is there an appeal process?

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1. How long does the application process take?
2. What do you need from lenders to keep the application process moving?
3. Are there any other conditions the buyer must meet to qualify?
4. My client was denied. Is there an appeal process?

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1. Who is qualified to apply for the program?
2. What are the terms of the loan?
3. The buyer is also participating in the Affordable Dwelling Unit (ADU) Purchase program. Can they use the DPCC program in conjunction with the purchase?
4. Are all first trust types eligible in the program?
5. How much cash does the borrower have to bring to closing?

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1. How soon can we go to settlement after approval?
2. My client would like to get their earnest money deposit back at closing. Is this allowed?
3. My client is purchasing a condo with mandatory country club membership and fees. Can they use DPCC funds to finance these expenses?
4. What if the buyer wants to refinance in the future? Will the county subordinate?

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1. Does the HCV program help the tenant with security deposits?
2. Is my housing counselor responsible for finding me housing?
3. How much will my portion of rent be?
4. Does Loudoun County screen tenants?
5. When will the landlord / owner receive the first payment?
6. Can the landlord/owner receive the payment via direct deposit?
7. If an owner wants a higher contract rent than what is approved by the HCV Program can the tenant pay the difference between the amounts?
8. If I want to port-in (move) to Loudoun County, will Loudoun County be absorbing my voucher?

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1. I’ve submitted my complete application and all supporting documents. How long will it take before I know if I’m approved?
2. What do you need from me to keep the application process moving as quickly as possible?
3. Are there any other conditions for my acceptance of the loan?
4. My PEG application was approved! What happens now?

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1. Who is qualified to apply for the program?
2. I’m qualified to apply! What are the terms of the loan?
3. Is this actually a grant or a loan?
4. I am also participating in the Affordable Dwelling Unit (ADU) Purchase program. Can I use the PEG program in conjunction with my home purchase?
5. I need more than the maximum $10,000 to cover all of my closing costs and down payment. I think I qualify for the DPCC program as well. Can I use both programs?
6. The checklist says that everyone over the age of 18 must submit proof of income. My spouse/child is not currently employed. What documentation will you need from them?

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1. I read in the guidelines that there is a service fee of $200 required for the program. How do I get payment to the county?
2. How soon can we go to settlement after approval?
3. My lender said that I could possibly get my earnest money deposit back at closing. Is this allowed?
4. I am purchasing a condo with mandatory country club membership and fees. May I use PEG funds to finance these expenses?
5. What if I want to refinance in the future to get a lower rate?
6. What if I decide to sell my home or I end my employment?

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1. My client has submitted a complete application and all supporting documents. How long will it be before they are notified of the approval / denial?
2. What do you need from me to keep the application process moving as quickly as possible?
3. Are there any other conditions for acceptance of the funding?
4. My client was declined for the program. Is there an appeal process?

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1. Who is qualified to apply for the program?
2. What are the terms of the loan?
3. Is this actually a grant or a loan?
4. My client’s debt-to-income ratios are higher than the listed maximums. Why are you looking at debt-to-income ratios if the funds are a grant and not a traditional loan?
5. My borrower is also participating in the Affordable Dwelling Unit (ADU) Purchase program. Can they use the PEG program in conjunction with their home purchase?
6. My borrower will need more the maximum $10,000 to cover all closing costs and down payment. They qualify for the DPCC program as well. Can they use both programs?

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1. How soon can we go to settlement after approval?
2. My client would like to get their earnest money deposit back at closing. Is this allowed?
3. My client is purchasing a condo with mandatory country club membership and fees. Can they use PEG funds to finance these expenses?
4. What if the buyer wants to refinance in the future? Will the county subordinate?
5. What if they decide to sell their home or end employment with the county?

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1. What is the income eligibility to use basic services and for individualized services?
2. When can you get 1-on-1 assistance?
3. Are there services / accessibility / accommodations for those with a disability?
4. How much do the services cost?
5. Can I get training?
6. Can I use the Workforce Resource Center if I live in another county?
7. Will the Workforce Resource Center do a job match or placement for me?
8. What is the process to receive Workforce Innovation and Opportunity Act (WIOA) program services?
9. Does the Workforce Resource Center offer assistance to individuals with criminal convictions?
10. Is the Workforce Resource Center a Virginia Employment Commission field office?

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1. What is the purpose of having inspections of alternative (nonconventional) systems?
2. If I have a maintenance contract on my system, do I still have to get it inspected?
3. Who must have the required inspection?
4. Who is qualified to do the inspection?
5. What is the cost for this inspection?
6. How are inspection reports transmitted to the Health Department?
7. How will I know the results of the inspection?

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1. What is fluoride and how does it get into a well water supply?
2. Is fluoride needed for a healthy body?
3. How do I know if fluoride is in my well water supply?
4. What are the safe levels of fluoride?
5. How can I treat my water for fluoride if it exceeds the maximum contaminant level in my water supply?

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1. What is the Loudoun County Pandemic Influenza Response Plan?
2. Why did Loudoun County create and post its Pandemic Influenza Response Plan online?
3. What agencies were involved in creating this plan?
4. What steps should I take now?
5. Who should I contact if I have questions about the Pandemic Influenza Response Plan?

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1. What is Lyme disease?
2. How common is Lyme disease in Loudoun County?
3. Can you recommend a doctor who is familiar with diagnosing and treating Lyme disease?
4. Are there Lyme disease support groups in Loudoun County?
5. Where is the organism that causes Lyme disease found?
6. Who gets Lyme disease?
7. How is the organism spread?
8. What are the signs and symptoms of Lyme disease?
9. How can Lyme disease be prevented?
10. What should I do if I think I have Lyme disease?

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1. How can I tell if my well has been affected by surface activity?
2. If I suspect my well is affected by surface activity what should I do?
3. Should I have my well water tested for other things besides bacteria?
4. What activities should I do to protect my well?
5. Can I have animals on my property?
6. How do I know if my well is in a limestone geology area?
7. Can I fill in a sinkhole on my property?

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1. What is Zika virus?
2. How serious is a Zika virus infection?
3. Why should pregnant women take special precautions to prevent Zika?
4. How do you get Zika?
5. What are the symptoms of Zika?
6. How long do symptoms of Zika last?
7. How is Zika diagnosed?
8. What is Loudoun County doing to help keep people safe from Zika?
9. Why is it important to know if a case of Zika was transmitted locally instead of through travel?
10. Where can I learn more about Zika?

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1. What is trichloroethylene?
2. How are people exposed to trichloroethylene?
3. How much TCE is permitted in drinking water?
4. Where has TCE been found in Loudoun County?
5. What is the source of the well water contamination?
6. How was this contamination found?
7. What are the health effects of TCE?
8. How will this affect my pregnancy or children?
9. Will this affect my pets or plants?
10. What is the Health Department doing in response to these findings?
11. What should people do if TCE is found in their drinking water?
12. I live in CountrySide. Is my water safe to consume and use?
13. Where can I find out more about TCE in Loudoun County?

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1. Are you sure you can use the property for the activities that you have in mind?
2. Will your water supply and waste disposal system be a public or private system?
3. Do you know how to access your property and what easements on the property might affect you?
4. What does it mean if your property is in an Overlay District?
5. Is your property within one of Loudoun's incorporated towns?
6. Are you familiar with the special considerations that should be given to living in a rural area?
7. Do you know whether your property could be impacted by a new major road or development?
8. Do you know whether your property is located within a flood zone or has wetlands on it?
9. Is the property located close to an existing or proposed major powerline?

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1. Who is qualified to serve on Jury Duty?
2. Can jurors change their jury service report date?
3. How long does jury service in Loudoun County last?
4. Who is entitled to a Jury Trial?
5. Where is the Loudoun County Circuit Court located?
6. Where do I park when I come for jury service?
7. Must employers pay their employees who are on jury service?
8. Where is the jury assembly room located?
9. How are prospective jurors selected for jury service?
10. How are jurors selected for a particular trial?
11. Who can be excused from jury service?
12. Are jurors paid for their service?
13. What may jurors wear to jury service?

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1. What happens once my child is charged with a crime?
2. What happens if my child is placed on probation?

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1. What are the hours of the Land Development Customer Service Counter?
2. What kind of information can I get at the Land Development Customer Service Counter?
3. Where can I get a plat?
4. How can I find out about what’s going on around me?
5. What if my property is in the town or adjacent to a town?

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1. What are the requirements to record a document in the land records?
2. How do I obtain a Parcel Identification Number(s) for property located in Loudoun County?
3. If there is a change or an error on the deed does a new deed need to be recorded?
4. Can I prepare my own deed?
5. Can deputy clerks assist or advise with questions regarding drafting a document?
6. Is it necessary to remove a decedent's name from a deed?
7. Where can I research Code of Virginia exemption codes?
8. Does land records division provide forms or templates of documents?
9. What happens when I pay off my deed of trust/mortgage and will I be receiving a new deed?
10. How can I obtain a copy of my deed, certificate and affidavit of satisfaction or other recorded document?
11. How do I obtain a house location survey?
12. How do I check easements, right of ways and deed restrictions on my ground?
13. Does Loudoun County require Virginia Land Records coversheets?

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1. Where do I get a library card?
2. Where are the library branches located?
3. When are the libraries open?
4. What is happening at the library?

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1. Are distributions from my individual retirement account (IRA) or annuities included in my gross household income computation for tax relief purposes?
2. I am separated from my spouse. Do I still need to include his or her net worth even though he or she is not an owner of the property?
3. How do I determine the value of my additional acreage so that I can calculate my net worth?
4. What is total and permanent disability?
5. Must my application or certification be notarized?
6. If I have applied for Loudoun County Tax Relief and my application has not been approved by the date my taxes are due, should I pay the taxes?
7. If I am granted tax relief after the 1st half real property tax deadline, which is June 5th, will relief be granted for the entire year?
8. Do I have to be a Loudoun County resident for a minimum period of time before applying for tax relief?
9. What is a sole dwelling? Can I be absent from my home and continue to receive tax relief?

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1. How do I find out who owns a property?
2. Do you have a plat of my property?
3. Can I get the mapped data digitally?
4. If I need an address what do I need to do?
5. Who can help me find a parcel identification number (PIN) or tax map number?
6. How do I get my Loudoun County address added to Google Maps or another private map service?

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1. Whom do I call to learn about Medicaid nursing home admission?
2. What will happen when you visit my home?
3. How do you decide if I’m eligible for Medicaid Nursing Home Admission?
4. How do I pay for nursing home admission?
5. How do I choose a nursing home?
6. What does the Department of Family Services Specialist do?
7. What if I’m not satisfied with the nursing home?

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1. Whom do I call to receive services?
2. What will happen when you visit my home?
3. How do you decide if I’m eligible?
4. How do I choose which agency will provide the care?
5. How do I pay for home care?

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1. What is Mental Health First Aid?
2. Who should take a Mental Health First Aid course?
3. How long does it take to complete the Mental Health First Aid program?
4. Is there evidence to support the effectiveness of the program?
5. How many participants are needed to hold a class?
6. What types of crisis interventions are covered?
7. Is there a cost to take the class?

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1. I am planning a special event. Do I need a building and / or zoning permit?
2. I'm planning to use a tent. Do I need a permit?
3. We are planning to serve food at the event. What health requirements do we have to meet?
4. Are event organizers required to obtain Temporary Food Permits?
5. We are planning to serve alcohol at the event. What type of license do we need?
6. We want to display fireworks. Are certain fireworks illegal to possess?
7. We will need to close some streets. How do we do that?
8. We will have items for sale. Do we need a license?
9. Do we have to provide water if it's an outdoor event? What about toilet facilities?
10. How do we set up garbage collection and recycling service for the event?
11. I'd like to hold an event on the grounds of the Loudoun County Courthouse in Leesburg. What should I do?

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1. How do I report a problem or lack of high-speed internet service in my area?
2. What are easements and rights of way?
3. How do I know where my easements are located?
4. What is the PEG fee that is shown each month on my cable bill?
5. Can cable television companies put boxes and other equipment on my property?
6. Did the county authorize a cable rate hike?
7. What should I do if I have an ongoing problem with my cable provider?

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1. If my emergency contact information changes, can I update my information with the Sheriff's Office?
2. To participate in the program, do I have to have ear tags or any form of identification on my animals?
3. Will I get cited if my animals get out?
4. If I live at one location, and my animals are housed on another property that I am using or renting, can I participate in this program?
5. Can I register for the program if my animals are located in a field that has no fixed address?

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1. How can I obtain a user name and password for WebTrac?
2. What is the cost for the CASA after school program?
3. If I cancel a class, can I get a refund?

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1. What is a Commission Permit?
2. Why do I need a Commission Permit?
3. What is the first step in the application process?
4. What materials do I need to make a Commission Permit application?
5. How do I apply for a Commission Permit?
6. What is the county process for a Commission Permit?
7. Where can I get more information?

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1. What are the benefits of owning land in a county historic district?
2. What restrictions apply to property in a County designated Historic District?
3. What types of projects require HDRC review?
4. How do I get my project approved ?
5. Are there any projects in the Districts that do not require HDRC review?
6. What about barns and fences?
7. Does Historic District designation restrict subdivision of my land?
8. My property is within a Town Historic District, do I need HDRC approval for my project?
9. My property is within a National Register District or a Virginia Landmarks Register District, is this the same as a County historic district?
10. Can I create a new historic district or add my property to a district?

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1. Why did I receive a notification letter?
2. How do I find out more about an application?
3. What is the difference between a legislative and administrative application?
4. What happens to the comments I submit online?
5. What is the Loudoun County Real Estate Tax, Assessment, and Parcel Database?
6. What is Loudoun County’s Geographic Information System and WebLOGIS?

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1. What information is collected?
2. Is any information collected automatically just by accessing this web site?
3. Does this web site place a cookie on your computer?
4. How is the collected information used?

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1. What is a self-proving will?
2. What happens if a will is not self-proving?

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1. When does a will or estate become a matter of public record?
2. Where is the clerk's office public database?
3. How do I find the will I am researching?
4. Do I need an appointment to view records on the public database?
5. Can I make copies of the records I find?

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1. What is Loudoun County's population and size?
2. How do I submit a request for service or report a concern to the county government?
3. How do I file a Freedom of Information Act (FOIA) request with the county?
4. How do I get in touch with a specific county department or office?

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1. How can I review my property information?
2. When will I get my 2015 assessment notice in the mail?
3. Is the assessment notice a bill?
4. What will I have to pay in 2015?
5. Why does my assessment notice look different?
6. What else has changed on the assessment notice?
7. I am in land use, what changed this year?
8. I do not agree with my assessment, what can I do?
9. How do I change the mailing address on my real property?
10. What taxes will I have to pay?
11. When do I get my real estate tax bill and when are taxes due?
12. How can I find out if my mortgage company committed to paying my taxes?
13. When will taxes be due if I am appealing?
14. When is the tax rate set?
15. Will the county board be able to always keep the average residential tax bill flat?
16. I just received a real estate assessment notice – what is this?
17. I did not receive my real estate assessment notice – how do I update my mailing address?
18. I purchased my house after January 1st and I did not receive a real estate notice, why?
19. Why did I receive a real estate assessment notice for a property I no longer own? Also: I just bought my house and didn’t receive a real estate assessment notice.
20. What is the percentage change on my real estate assessment notice, and why isn’t 2015 shown?
21. How do I know if my parcel falls inside an incorporated town or special tax district?
22. Can I view my property online?
23. How do I set an appointment with my appraiser or request an inspection?
24. How do I request “all assessment records pertaining to the assessing officer’s determination of fair market value” e.g. working papers?
25. What is annual reassessment?
26. What is the effective date of my assessment?
27. What is fair market value?
28. What sales were used to determine my assessed value?
29. How can a property be assessed for more than its recent purchase price?
30. Why did my assessment change?
31. Why did my structure value go up? I didn't make any changes to my house.
32. Why did my house go up at a higher rate than my neighbor’s house?
33. Why did my assessed value change more than reported in sources like Zillow, etc?
34. Why did my assessment go up more than the percent change advertised in the local newspapers for my market area and property type?
35. What does land value represent and why did it change?
36. Why do property values have separate land and building values and why did they change? I own a condo; why do I have a land value?
37. Is there a law that prevents assessments from changing more than a certain amount from year to year?
38. Why did my Land Use Assessment increase?
39. How do I appeal the current year assessment?
40. What are acceptable reasons for appeal?
41. What if the review confirms my assessment and I still do not agree?
42. What if I’m still not satisfied after the BOE hears my appeal?

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1. How is an Affordable Dwelling Unit assessed for tax purposes?
2. How is an affordable dwelling unit’s assessment affected if it is improved with a new deck, bath, addition or finished basement?
3. Why is an affordable dwelling unit assessed for less than other similar homes?
4. How can I determine when the 15-year control period on an affordable dwelling unit expires?
5. How will an affordable dwelling unit be assessed after the expiration of the 15-year control period?
6. When will an affordable dwelling unit assessment be available after the 15-year control period ends?
7. After the 15-year control period ends, Affordable Dwelling Units must share the profits upon resale with Loudoun County, does that impact the assessment?
8. Where can I find out more information about Affordable Dwelling Units?

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1. Are farm related buildings or structures exempt from real estate assessment?
2. How do I find out what type of farm related buildings and structures are being assessed on my property?
3. What should I do if there is an error in the number or type of structures or I disagree with my property’s farm building characteristics?

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1. What is the Land Use Assessment Program?
2. What is the purpose of the Land Use Assessment Program?
3. How do I enroll in the Land Use Assessment Program?
4. Who determines the Standard of Classification for the Land Use Assessment Program?
5. Why did my land use assessment value increase for 2018?
6. What are the different Land Use classifications can I apply for?
7. What are the requirements for Agricultural use?
8. What are the requirements for Forestry use?
9. What are the requirements for Horticultural use?
10. What are the requirements for Open Space use?
11. What are the requirements for Historic Resource Protection?
12. What are the requirements for Scenic Resource Protection?
13. What are the requirements for Protection of Farmland for Future Agricultural Use?
14. What are the requirements for Achievement of Comprehensive Planning and Community Development Goals?
15. What is a Permanent/Perpetual Open Space Easement (POSE)?
16. Does the acreage under my house qualify for the Land Use Assessment Program?
17. What is Renewal?
18. When is the Renewal period and what are the fees associated with the Renewal period?
19. What documentation is required to validate the use and production?
20. What are roll-back taxes?
21. What are the exceptions to the current plus five year roll-back taxes?
22. What is a Sliding Scale Agreement?
23. May I sell my property which is enrolled in the Land Use Assessment Program, and is the owner responsible for roll-back taxes?
24. Are you allowed to subdivide a parcel in the Land Use Assessment Program?
25. What is “Timing-Out”/”Work Out Plan”?
26. Can a parcel in the Land Use Assessment Program be removed for failure by the owner to pay taxes?
27. What is an Agricultural and Forestal District?
28. Can I appeal my Use Value if I am enrolled in the Land Use Assessment Program?

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1. How do I change the mailing address on my real property?
2. I did not receive my real estate assessment notice – how do I update my mailing address?

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1. I just received a real estate assessment notice – what is this?
2. What information is on the assessment notice?
3. I purchased my house after January 1st and I did not receive a real estate notice, why?
4. Why did I receive a real estate assessment notice for a property I no longer own? Also, I just bought my house and didn’t receive a real estate assessment notice.
5. How do I know if my parcel falls inside an incorporated town or special tax district?
6. My property is in the Land Use Assessment Program. What has changed this year?

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1. How can I review my property information?
2. How do I request “all assessment records pertaining to the assessing officer’s determination of fair market value” e.g. working papers?

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1. How do I set an appointment with my appraiser or request an inspection?
2. I do not agree with my assessment, what can I do?
3. How do I appeal the current year assessment?
4. What are acceptable reasons for appeal?
5. Can I appeal my Use Value if I am enrolled in the Land Use Assessment Program?
6. How would a change by the BOE in the Fair Market Value of my land affect my real estate tax bill if I am enrolled in the Land Use Assessment Program?
7. What if the review confirms my assessment and I still do not agree?
8. What if I’m still not satisfied after the BOE hears my appeal?

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1. What taxes will I have to pay?
2. When is the tax rate set?
3. Will the county board be able to always keep the average residential tax bill flat?
4. When do I get my real estate tax bill and when are taxes due?
5. How can I find out if my mortgage company committed to paying my taxes?
6. When will taxes be due if I am appealing?

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1. What is annual reassessment?
2. What is the effective date of my assessment?
3. What is fair market value?
4. What sales were used to determine my assessed value?
5. How can a property be assessed for more than its recent purchase price?
6. Why did my assessment change?
7. Why did my structure value go up? I didn't make any changes to my house.
8. Why did my house go up at a higher rate than my neighbor’s house?
9. Why did my assessed value change more than reported in sources like Zillow, etc?
10. Why did my assessment go up more than the percent change advertised in the local newspapers for my market area and property type?
11. What does land value represent and why did it change?
12. Why do property values have separate land and building values and why did they change? I own a condo; why do I have a land value?
13. Is there a law that prevents assessments from changing more than a certain amount from year to year?

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1. What if this happened in another city can I file a report using this online police citizen reporting system?
2. What is a known suspect?
3. What crimes can only be reported in person?
4. Why can’t I use online reporting for all crimes?
5. How long will it take to process my report?
6. Can I get a copy of the report?
7. What is the purpose of filing an online report?

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1. Is the item you are looking to get rid of still usable?
2. Is the item you are looking to get rid of not usable or you just need to get rid of it?

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1. There is a street sign down; who should I contact to fix it?
2. The speed limit on a nearby road was recently increased, why?
3. Drivers are excessively speeding in my neighborhood, how can this be addressed?
4. There is a lot of traffic in the county, how is this being addressed?
5. There are a lot of trucks cutting through my neighborhood, how can they be prevented from cutting through?
6. Where can I find the latest information about projects happening within the County?
7. My road needs to be re-paved or paved, who should I contact?

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1. What property / items are inmates at the Loudoun Adult Detention Center allowed to receive?
2. What are common misconceptions about the Adult Detention Center?
3. How to make a deposit into an inmate's canteen account?
4. What are the visitation hours and guidelines for the Adult Detention Center?

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1. What is a false alarm?
2. Why does the county need a false alarm ordinance?
3. Have similar false alarm ordinances been successful elsewhere?
4. How much is the registration fee?
5. When does my registration expire?
6. Is a contact person someone other than myself?
7. What happens if I don't register?
8. What is the fee schedule and how does it work?
9. What happens if I don’t pay the false alarm fee?
10. What does no-response mean?
11. When should I contact my alarm company?
12. Who gets charged if the alarm company employee sets the alarm off?
13. What do I do to get the alarm / monitoring company to call me first?
14. If the power goes off, is that considered a false alarm?
15. How can backup batteries cause false alarms?
16. How can I reduce the chance that my battery will cause a false alarm?
17. Will a deputy always respond to my alarm?
18. Can my alarm registration be transferred to another person or alarm site?
19. How often should I have my system checked?
20. What do I do if I accidentally set off the alarm system?
21. I bought a house that has an alarm system installed. What do I need to do?

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1. How do I contact the Loudoun County Sheriff's Office?

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1. What is CrimeReports?
2. What type of Loudoun County Sheriff’s Office (LCSO) data is used in CrimeReports?
3. What specific types of data from CAD are used in CrimeReports?
4. Is there a description for the CAD data fields included in CrimeReports?
5. There were deputies in my neighborhood last night and there is nothing listed on the website. Why is that?
6. How can I find out more about the incidents listed on the site?
7. How can I use the data from CrimeReports in support of community safety goals?
8. Is every CAD event type included in CrimeReports?
9. Why was CAD chosen as the data source for CrimeReports?
10. How often is data updated in CrimeReports?
11. If I find an event and have additional information to provide to the police, what do I do?
12. Whom can I contact if I have trouble using the CrimeReports website?
13. What are the minimum Browser requirements to use CrimeReports?
14. Does CrimeReports have a FAQ site?
15. Does CrimeReports have a disclaimer?

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1. What is Check Fraud?
2. What are Bad Checks?
3. Can someone be arrested for writing a bad check?
4. What should I do if I receive a bad check?
5. What information will you need to investigate the case of a bad check?
6. Are all bad check cases considered criminal cases?

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1. What is construction fraud?
2. Can the contractor be prosecuted?
3. If my situation is civil in nature, what can I do?
4. What can I do to protect myself?

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1. What is credit card theft?
2. What is credit card fraud?
3. What are some examples of credit card theft and fraud?
4. What is not a credit card theft or fraud?
5. What should I do if I discover that my credit card was fraudulently used?
6. How do I protect myself from becoming a victim of credit card theft or fraud?

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1. What is embezzlement?
2. What is not embezzlement?
3. What should I do if I am a victim of embezzlement?
4. What are some tips that I can use to avoid becoming the victim of embezzlement?

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1. What is Identity Theft?
2. Should I file a police report?
3. Besides filing a police report, what else should I do if I am a victim of identity theft?
4. What are some resources I could use to assist me?

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1. What is obtaining money by false pretense?
2. What is an example of this crime?
3. What should I do if I am the victim of false pretense?
4. What can I do to avoid becoming a victim of False Pretenses?

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1. How will this aid with my daily commute?
2. What types of incidents are listed on the site?
3. Why is there an incident listed on the website but the scene on the roadway was cleared?
4. Why are some traffic incidents not listed on the website?
5. Does the Traffic Incident Listing website have a disclaimer?

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1. Where can I find information regarding trash removal services and recycling services in the county?
2. Where can I find information regarding capital projects funded to be constructed by the county, or planned to be constructed by the county?
3. Where can I find information regarding responding to bid opportunities for county construction projects and notices of contract awards?

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1. Are all businesses in Loudoun County required to recycle?
2. What is a "PRM?"
3. Who is responsible for collecting my recyclables?
4. Who is responsible for collecting and transporting my recyclables if they are not white office paper, mixed paper, or cardboard?
5. Who is responsible for notifying tenants and/or employees that recycling is mandatory in Loudoun County?
6. What information must I provide to my tenants and/or employees when notifying them that recycling is mandatory in Loudoun County?
7. Who is responsible for ensuring my employees recycle in the work place?
8. What if the business recycles at a drop-off center or through a collector that is not permitted by the county?

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1. Is recycling mandatory in Loudoun County?
2. How does mandatory recycling affect residents?
3. Who collects my recyclables?
4. What can I expect from my solid waste collector?
5. What are the requirements in a homeowners association (HOA)?
6. What are the requirements in an incorporated town?
7. What if I don't receive curbside recycling services?
8. What are the requirements if I live in an apartment complex or condominium?
9. What information will be provided in the written notification?
10. What are the "Set-Out" Requirements?

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1. I am compensated by the VA at 100%. However, my actual disability rating as determined by the VA is less than 100%. Will I qualify for the Disabled Veterans Real Estate Tax Exemption Program?
2. I am a disabled veteran who has qualified for the real property exemption and am selling my principal residence and purchasing a new home, in Loudoun. Do I need to reapply for the exemption?
3. My spouse passed away prior to January 1, 2011. Will I qualify for the real estate exemption as the surviving spouse?

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1. What is the definition of a testamentary trustee?
2. How do I obtain the legal authority to act as a testamentary trustee?
3. What if the nominated testamentary trustee does not wish to serve?
4. What if the nominated testamentary trustee is deceased?
5. Who can be appointed or qualified if the named testamentary trustee either renounces or is deceased?

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1. What is “text to 911” technology?
2. When should I text 911?
3. How do I text to 911?
4. Where can I text to 911?
5. How will I know if 911 received my text?
6. Is there a charge to text to 911?
7. Can I text to 911 in languages other than English?
8. What are some of the limitations associated with text to 911 service?

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1. Will there be targeted spraying of insecticide in Loudoun County parks in 2014?
2. What product is being sprayed in the county parks?
3. How long do I need to stay out of the areas that have been sprayed?
4. What are the potential health risks of bifenthrin? Is bifenthrin also safe for children, pregnant women, and pets?
5. What are some of the other uses for Bifenthrin?
6. What are the possible negative environmental hazards of bifenthrin?
7. I am a chemically sensitive / hypersensitive person. Should I take extra precautions?

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1. Do I have to make a reservation to ride the bus?
2. What is the fare?
3. What happens if the bus is full?
4. What if I have to stay late and can't ride the bus home?
5. What happens if the park and ride lot is full?
6. Do you accept SmarTrip® cards?
7. May I eat or drink on the bus?
8. What happens if I leave an item behind on the bus?
9. May I bring my bicycle on the bus?
10. How do I know if my bus is late or if the schedule has changed?

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1. What is a vanpool?
2. How much does it cost to vanpool?
3. Who drives the vehicles?
4. Who arranges vanpools?
5. What kind of vehicles are used for vanpools?
6. Who provides the vehicles?
7. Why would a commuter choose to vanpool rather than carpool?
8. How do I get into a vanpool?
9. Where can an individual vanpool owner-operator find insurance?
10. What is Vanpool Alliance?
11. Does Loudoun County offer financial assistance for vanpoolers?
12. Where can I find more information about vanpools in Loudoun County?

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1. Why are vehicles I currently own not listed?
2. Why are my business personal property accounts not listed?
3. There is a vehicle listed that I no longer own. Whom do I contact?
4. I have a leased vehicle, why can’t I register for E-Bill?
5. I signed up for E-Bill but have not received an e-mail confirmation. Why is that?
6. Will my information be sold or provided to other agencies for purposes other than receiving my tax bills?
7. Why did I still receive a paper bill when I signed up for the E-Bill process?
8. I believe there is an error in the assessed value of my vehicle. Whom do I contact?
9. Registered Email for E-Billing

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1. Why is there a convenience fee added for my tax payment?
2. I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied?
3. How do I know if this payment has been posted to my account(s)?
4. Will someone contact me if there are any questions on this online payment?
5. Why do I need to have Java Script turned on or use a newer browser version?
6. I am concerned about using my credit card on the internet. What have you done in regards to security?
7. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
8. I have a question about my tax payment that is not answered here. What should I do?

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1. Is there a service fee for using the eCheck option?
2. What if my eCheck bounces?
3. Where can I locate my Bank Routing and Bank Account Numbers on my check?
4. I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied?
5. How do I know if this payment has been posted to my account(s)?
6. Will someone contact me if there are any questions on this online payment?
7. Why do I need to have Java Script turned on or use a newer browser version?
8. I am concerned about using my bank account on the internet. What have you done in regards to security?
9. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?
10. I have a question about my tax payment that is not answered here. What should I do?
11. What if my eCheck bounces?

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1. When do you mail out bills?
2. I did not get my bill, what do I do?
3. How do I change or correct my address on my Real Estate bill?
4. What do I need to do to get my name corrected on the bill?
5. I just received my tax bill and it is significantly different than my neighbors in the exact same house. Why?
6. When will my taxes be due if I am appealing my assessment?
7. How can I pay my real estate taxes?
8. Can I make partial payments or installments on my real estate taxes?
9. How long does a payment take to post to your system?
10. If I can't pay my taxes what happens?
11. What is the grace period for paying my taxes in full?
12. I received multiple bills for the same parcel, but different amounts. What are they for?
13. What is a Construction Supplement Bill?
14. We just purchased a new home, and believe that all taxes were taken care of at settlement. Why are we getting this tax bill?
15. I received a real estate tax bill, but I escrow my taxes. Why am I getting it?
16. How can I find out if my mortgage company committed to paying my taxes?
17. The most recent tax bill was paid, but now I received a delinquent tax bill. Why?
18. I just refinanced with a new mortgage company, what should I do?
19. My mortgage company said they paid my taxes, and now you are telling me I can not get a building permit because the taxes are delinquent?

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1. Is my all-terrain vehicle, moped or off-road motorcycle subject to local personal property taxation?
2. Is my golf cart subject to local personal property taxation?

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1. What type of property is taxable?
2. Which vehicles are subject to the Vehicle Personal Property Tax?
3. Is it possible for the assessed value of my vehicle to be higher this year than it was last year?
4. If my vehicle has been subject to a recent factory recall, will the assessment decrease?
5. Does a new car manufacturer’s rebate reduce the original cost basis of a new vehicle for purposes of personal property tax assessment?
6. If I disagree with the county's assessment of my property, how can the value be changed?
7. What is unusually high mileage?
8. How are taxicabs taxed in Loudoun County?
9. How are antique motor vehicles assessed?
10. How are mobile homes assessed?

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1. How are clean special fuel vehicles taxed in Loudoun County?
2. How are low-speed vehicles taxed in Loudoun County?
3. How are vehicles powered solely by electricity taxed in Loudoun County?

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1. What are my tax obligations if I am an employee or family member of an auto manufacturer in the Commonwealth of Virginia that leases a vehicle classified as merchants' capital under Virginia Code?

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1. Is my farm use vehicle subject to local personal property taxation if I have removed the license plates that are obtained for DMV or purchased a farm use license plate?
2. Is my trailer, which is used primarily for farm purposes, subject to local personal property taxation?

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1. How does a new resident (or business owner) located in Loudoun County or in one of Loudoun's towns obtain a personal property return?
2. If I register in person, what information must I bring?
3. Does titling and registering my vehicle with the Virginia Department of Motor Vehicles (DMV) automatically register the vehicle with Loudoun County?
4. Do I need to register my vehicles in Loudoun County even if they are already registered in the state of Virginia?
5. If I submit a change of address to the DMV, the U.S. Postal Service, or an incorporated town, do I still need to notify Loudoun County of an address change?
6. What do I need to do if I move my property into or out of one of Loudoun’s incorporated towns or change my mailing address?
7. How can I find out whether an address is within an incorporated town?
8. My car is registered out-of-state. Do I still need to register my car with Loudoun County?
9. Do I need to file a personal property return for my vehicle, trailer, or boat every year?
10. Do I need to file a personal property return for my airplane or mobile home every year?
11. Is there a late filing penalty for failure to file a return by the prescribed deadline?
12. How do I substantiate that my motor vehicle with specially designed equipment for use by the handicapped qualifies for a lower tax rate?
13. Can I register my vehicle online?
14. How do I report the move, sale or disposal of vehicles or report mailing address changes for an existing account?
15. To what address should I send a tax filing if I want to use overnight mailing services?

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1. What are my tax obligations if I am an active duty military person maintaining Loudoun County as my legal residence?
2. What are my tax obligations if I am an active duty military person or a non-military spouse maintaining a legal domicile in a state other than Virginia?
3. What are my tax obligations if I am a member of the armed services of the United States and will be or have been deployed outside of the United States?
4. What are my tax obligations as a member of the diplomatic corps?

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1. When is my personal property tax payment due?
2. Can I pay my personal property taxes online?
3. Is there a penalty for paying my personal property tax late?
4. Can I check the status of my personal property taxes online?

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1. Does my pickup or panel truck qualify for Personal Property Tax Relief (PPTR)?

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1. How does the proration of personal property tax work?
2. What personal property tax is prorated?
3. What personal property tax is not prorated?
4. If I moved taxable personal property out of Loudoun County or sell it during the tax year, am I eligible for a refund of personal property taxes already paid?
5. If I move taxable personal property into Loudoun County and I've already paid taxes on that property in another jurisdiction, do I need to pay taxes on that property in Loudoun County as well?

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1. What are my tax obligations if I am a full-time student attending an institution of higher education?

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1. What are my tax obligations if I am a uniformed member of the Virginia Defense Force residing in Loudoun County?

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1. Do I need to display a Loudoun County decal on my Vehicle?
2. Now that decals are no longer required, do I have to register my vehicle for personal property tax?

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1. What are my tax obligations if I am an active volunteer or auxiliary member in Loudoun County?

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1. If my vehicle is titled in the name of a trust, will it qualify for PPTR (Personal Property Tax Relief)?

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1. How do I change my name or address?
2. Where do I find information about becoming a candidate for office?
3. How do I sign up to be an election officer?

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1. What is the Phase II Watershed Implementation Plan?
2. What is the Chesapeake Bay Total Maximum Daily Load or TMDL?
3. What is the goal of the TMDL?
4. Why was the Chesapeake Bay TMDL developed?
5. What jurisdictions are part of the Chesapeake Bay Watershed?
6. How many localities in Virginia are within the Watershed?
7. What is a Best Management Practice?

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1. When does a will or estate become a matter of public record?
2. Where is the Clerk’s Office public database?
3. How do I find the will I am researching?
4. Do I need an appointment to view will records on the public database?
5. Can I make copies of the will records I find?