The services provided by the Loudoun Community Services Board (LCSB) through the Department of Mental Health, Substance Abuse, and Developmental Services
are supported by many financial sources, including fee payments made by, or on behalf of, the people we serve. These payments are a necessary income source and enable the agency to continue providing services of an acceptable quality. As a government agency, LCSB does not provide services in order to collect fees, but must collect fees in order to ensure the continued availability of services.
Whereas no one is denied services due solely to an inability to pay, expenses not paid by service recipients and/or by third parties are a cost that is borne by state and local revenue sources. In programs primarily funded by Medicaid, the individuals served must meet eligibility requirements for Medicaid or pay the program fees themselves.
Collection Process for Delinquent Accounts
The LCSB sends statements to clients each month. Payment is expected within 30 days of the statement date. If no payment is received within 30 days of the statement date, the account is considered to be delinquent. Questions regarding your bill should be directed to the Department of Mental Health, Substance Abuse, and Developmental Services Reimbursement Office at 703-737-8677.
LCSB Collection Process for Delinquent Accounts
A final notice is sent to the client when the balance is 60 days past due. The final notice explains that under the guidelines of the Virginia Department of Behavioral Health and Developmental Services, if the account is not paid in full, current and future services, except emergency services, will be discontinued and the case closed.
If no response is made to the final notice, the case will be closed and the account will be turned over to a collection agency and sent to the Virginia Department of Taxation Debt Setoff Program
. If the account is sent to the Debt Setoff Program, the amount owed may be collected from the client's income tax refund or any lottery winnings the client may receive. All non-emergency services are discontinued.
Clients who have received final notice letters and/or are involved in the collection process should call the Reimbursement Office at 703-737-8677 to discuss these issues.