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Loudoun County Coordinated Entry System
Image of phone with helping handCoordinated Entry is a process that ensures that all people experiencing a housing crisis in a defined geographic area have fair and equal access, and are quickly identified, assessed for, referred, and connected to housing and homeless assistance based on their needs and strengths. It uses standardized tools and practices, incorporates a system-wide "Housing First" approach, participant choice, and coordinates housing and homeless assistance such that housing and homeless assistance is prioritized for those with the most severe service needs. 

  • Coordinated Entry System Phone Number: 703-777-0420
  • Days of Operation: Monday through Friday
  • Hours of Operation: 8:00 a.m. to 4:00 p.m. 

How to Access the Coordinated Entry System

For Community Members:
For persons in the community faced with housing instability or homelessness, please call 703-777–0420 to speak with a staff person from the Coordinated Entry System Intake Line. The phone line is answered Monday through Friday from 8:00 a.m. to  4:00 p.m. Calls that come into the line after-hours or over the weekend will be returned the following business day.

For Service Providers:
For nonprofits groups or other service providers that need to access housing stabilization services, please have the program participant call 703-777–0420 to complete a brief referral to be connected with the appropriate services. Case workers can make the call together with the program participant; however the head of household will need to speak directly with CES Intake Line staff. 

Contact Information
For questions or for more information about the Coordinated Entry System, which Loudoun County launched in July 2017, please contact Continuum of Care Coordinator, Jennifer Hope by email or the Department of Family Services at 703-777-0353.


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