Online Complaint Form
Online Cable TV Complaint Form
The Department of Information Technology offers assistance to cable and OVS subscribers who have experienced ongoing
problems with the cable or OVS company.
To report an outage or a problem with service call your cable provider’s customer service number. If you are unable to get a resolution you may call the Loudoun County cable hotline at 703-777-0218 or file a complaint form online
through Loudoun Express Request
The Town of Leesburg has separate franchise agreements with Comcast and Verizon. Town residents should report complaints to 703-771-2709.